Own performance management processes, including variance analysis, identification of key drivers, and clear articulation of risks and opportunities, with actionable recommendations to optimize business performance and cost efficiency.
Data Analysis & Optimization: Monitor the performance of content distribution; conduct data tracking and integrated analysis (including traffic, marketing, and user data) to ensure the effectiveness, quality, and quantity of deliverables.
– Provide day-to-day guidance, coaching and support to team members on claims assessment, policy interpretation, exception handling and customer enquiries. Promote consistent quality, accountability and effective workload management.
As a senior transformation professional, the role provides leadership and guidance across the transformation lifecycle, from opportunity identification and business case development through implementation, adoption, and benefits realization. The role applies knowledge of business process analysis, organizational change management, program and project management, stakeholder engagement, continuous improvement, and decision-making to ensure transformation initiatives are business-led, properly governed, and delivered with measurable outcomes.
Team Leadership: Manage the local Cloud Operations team(s) covering both Infrastructure Operations (cloud provisioning, deployments, platform availability) and Application Operations (monitoring, configuration, performance optimization).
Provide leadership for cross-functional capabilities including solution engineering, architecture governance, engineering productivity, release management, platform reliability and technical transformation.
Hands-on Problem Solving: Provide technical foresight, resolve engine and powerplant technical bottlenecks, and maintain high engineering quality standards.
