Accenture Southeast Asia Hiring! Full Time Service Desk Lead in Selangor - Ricebowl

THE WORK: Discover the opportunity to make a meaningful impact through collaboration and thoughtful decision-making. You will collaborate and manage the team to perform effectively, engage with multiple teams, and contribute to key decisions. Providing solutions to challenges within your immediate team and across various groups will be an essential part of your role. This position embraces advanced expertise in Service Desk Management and invites you to bring your passion and insight to a dynamic environment. Join us and be part of a journey where your contributions truly matter.

Drive incident and outage management, ensuring timely investigation and restoration.

Monitor systems and analyze trends to enhance performance and prevent future incidents.

Track and facilitate the acceptance of changes to production environments.

Operate information technology production services in alignment with management protocols and service level agreements.

Collaborate with cross-functional groups to maintain seamless service delivery.

HERE'S WHAT YOU WILL NEED:

Advanced proficiency in Service Desk Management.

Advanced proficiency in Service Desk Remote Technology Support.

A minimum of 2 of experience in relevant related skills.

Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

Advanced Customer Service Operations.

Advanced Workstation Support.

Intermediate Problem Solving.

Intermediate Communication.

Beginner Process Improvement.