Participate in and attend all store meetings and other related activities including, but not limited to, daily stocks maintenance, product transfers, and floor change over
Represent a positive attitude towards the merchandise and the company
Participate in all inventories and set up/pack up EOS
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Identify opportunities for process optimization and implement improvements to enhance workshop efficiency and workflow effectiveness.
Manage supplier relationships, negotiate service agreements, and coordinate warranty claims with equipment providers.
Engage with customers to understand service and product requirements, address concerns, and provide effective solutions to meet customer expectations.
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Responsible to assist engineer to maintain at all times the substation, electrical & instrument installation such as electrical motors, switchboards, control system, process control devices etc. and diagnostic equipment, to ensure maximum in-house maintenance and repair capability to minimize equipment downtime.
Perform machine troubleshooting and rectification.
Responsible for carry out the maintenance of all electrical/instrument equipment.
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Oversee the handling of complaints and quality issues for assigned accounts, ensuring timely resolution and clear, meaningful feedback.
Work closely with local quality teams supporting root cause analyses and effective resolution of complex quality matters by providing product, process and customer knowledge.
Be a key-player in cross-functional issue management, by bringing the customer perspective, ensuring aligned, timely and appropriate communication with the customer.
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Executive Dashboards & Scorecards: Ensure timely, accurate reporting for the organization's high-level KPI Dashboard and Strategic Goals Initiative Scorecard.
Stakeholder Management: Maintain continuous strategic communication channels across internal leadership, operational teams, and key external stakeholders regarding organizational initiatives.
Data & Policy Transparency: Ensure clear, effective dissemination of strategic performance data, compliance reports, and industry metrics to all key stakeholders.
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