Auditing & Compliance: Conduct internal and supplier audits, ensuring adherence to environmental regulations, chain-of-custody certifications (like PEFC or FSC), and safety codes.
Team Leadership: Train, mentor, and lead QC inspectors, graders, and laboratory staff.
Client & Vendor Liaison: Coordinate with suppliers, third-party inspectors, and clients to resolve quality disputes and ensure product specifications are met.
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Conduct consistent and persistent follow-ups with prospects, handle rejection professionally and continue pursuing suitable opportunities without easily giving up.
Arrange and support sales meetings and presentations and introduce the Company's services and solutions to potential clients in a clear and professional manner.
Maintain and update the sales pipeline and CRM, ensuring lead status, follow-up activities, opportunities and next actions are accurately recorded.
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The Customer Service Assistant Manager (Import & Export) is a full-time, on-site role based in Klang. This position supports daily customer service operations for logistics, including managing import and export documentation, coordinating shipments, and monitoring delivery timelines. The role involves handling customer inquiries, resolving issues promptly, and ensuring a high level of customer satisfaction throughout the logistics process. The Assistant Manager will work closely with internal teams and external partners to optimize service quality, support process improvements, and maintain accurate records. This role also assists in training and guiding customer service team members, ensuring adherence to company standards and procedures.
Key Responsibilities
• Lead and supervise the Customer Service team for Import & Export freight operations
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Maintain and update existing internal web tools, including UI and backend logic, running on PHP (Laravel / Native PHP) and MySQL for day-to-day operational use.
Optimise database queries to support fast order retrieval for the Fulfilment team, accurate sales data for Finance and commission calculations for staff.
Maintain payment and payout integrations with CHIP In Asia, including FPX collections and automated bank transfers via CHIP Send.
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Support sales representatives and channel partners in processing orders and returns, including managing order processing for pharmacies and supervising the order and delivery process with third-party warehouses and forwarders
Track orders and resolve customer inquiries about products, prices, delivery, availability, and features
Receive and issue calls for personalized customer service and resolution
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Develop a Skilled & Future ready service team capable of delivering best in class, integrated services leveraging digital capabilities. This involves collaborating with SEA Service Excellence, in setting clear objectives for both front-line and back-office service staff and ensuring appropriate training and competency development opportunities are available to support the growth and advancement of team members as well as driving effective performance reviews, to render timely coaching and guidance when needed.
Inspire the HVAC team to strive for Operational Excellence, by fostering a culture of continuous improvement, providing clear direction and strong leadership to drive impactful initiatives and manage change, including efforts to advance digital service transformation. Incorporate best practices into established service operations standards, processes, and policies and drive compliance to ensure efficient operations that delight customers.
Cultivate a culture that promotes good employee Safety practices and putting Integrity first. This involves placing high emphasis on workplace safety and ensuring strict adherence to ethical guidelines and policies.
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Develop a Skilled & Future ready service team capable of delivering best in class, integrated services leveraging digital capabilities. This involves collaborating with SEA Service Excellence, in setting clear objectives for both front-line and back-office service staff and ensuring appropriate training and competency development opportunities are available to support the growth and advancement of team members as well as driving effective performance reviews, to render timely coaching and guidance when needed.
Inspire the HVAC team to strive for Operational Excellence, by fostering a culture of continuous improvement, providing clear direction and strong leadership to drive impactful initiatives and manage change, including efforts to advance digital service transformation. Incorporate best practices into established service operations standards, processes, and policies and drive compliance to ensure efficient operations that delight customers.
Cultivate a culture that promotes good employee Safety practices and putting Integrity first. This involves placing high emphasis on workplace safety and ensuring strict adherence to ethical guidelines and policies.
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Develop and implement sales plans, manage the project pipeline and new product launches in line with the sales and go-to-market strategy - and supported by lead generation and marketing activities
Provide day-to-day management and follow-up through our CRM system on project pipeline, assigned target accounts, leads, prospects and sales network partners to nurture and deliver sales growth
Ensure that CRM data is always relevant and updated to ensure pipeline performance tracking together with the global sales and business development team
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Actively seek out new target customers and market opportunities and drive the sales process from start to finish with an entrepreneurial approach.
Develop and implement sales plans, manage the project pipeline and new product launches in line with the sales and go-to-market strategy - and supported by lead generation and marketing activities
Provide day-to-day management and follow-up through our CRM system on project pipeline, assigned target accounts, leads, prospects and sales network partners to nurture and deliver sales growth
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