Provide a high level of professional service and discretion when interacting with passengers, ensuring their comfort and privacy throughout the journey.
Assist passengers with luggage or other items as required, and ensure the vehicle is secure when unattended.
Manage and maintain a log of all trips, including mileage, destinations, times, and fuel consumption, for reporting and record-keeping purposes.
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Work closely with the QC team to translate quality failures into process fixes; if a specific defect is recurring, you find the root cause in the workflow.
Monitor compliance with Carsome Certified Quality Standards and develop "Corrective Action Plans" for teams or vendors falling short.
Analyze the warranty and claims process to identify delays; implement automated or simplified workflows to improve customer response times.
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Load and unload packages and materials from the van, ensuring proper handling and securing of goods to prevent damage during transit.
Maintain accurate delivery logs, including proof of delivery signatures, mileage, and any discrepancies or issues encountered during the route.
Provide excellent customer service by interacting professionally with clients at delivery points, answering basic inquiries, and representing the company in a positive manner.
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Menjaga dan memastikan van Syarikat dalam keadaan yang baik
Penghantaran dokomen, penghantaran barang/bahan cetak, membuat permohonan dan bayaran pass FCZ pekerja, membantu pembelian untuk kegunaan pejabat, dll.
Obtain proper Proof of Delivery (POD), acknowledgement, signature and/or company stamp upon successful delivery.
Immediately report any delivery delay, failed delivery, damaged goods, shortage, accident or other incident to the Planner/Management.
Ensure the assigned van is kept clean, safe and in good working condition, including basic daily checks on tyres, lights, engine condition and fuel.
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Ability to communicate effectively in Bahasa Malaysia and English both orally and in writing
Collaborate with project teams to ensure accurate and timely quantity measurements.
Recording data as part of topography surveys to map locations, obtain measurements of points, etc and verify data through calculations, in accordance with survey plans, produce reports and drawings in a cost-efficient and efficient manner.
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Responsible to conduct all necessary quality control test and analysis from incoming raw material, in-process, to finished goods by ensuring it meets the product standard specification/parameters.
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