Timeliness and Customer Complaint Management: Lead the coordination and follow-up on issues regarding pickup and delivery timeliness as well as customer complaints; facilitate the rapid resolution of anomalies to continuously enhance the customer service experience.
Ensure accuracy and completeness of invoice postings personally prepared or reviewed, ensuring all invoice-related information (such as Business Segment, Tax, GL, etc.) is correct, with timely correction of discrepancies prior to month-end close.