Build and maintain strong relationships with consultants, main contractors and other relevant stakeholders. This includes attending site visits, sales meetings and providing technical advice.
Review of customer requirements and establishment of relevant quote to customers.
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Assess current contact centre technologies, processes, and workflows to identify areas for improvement and optimisation.
Research, evaluate, and recommend strategic technologies, suitable vendors, and solutions to enhance customer self-help capabilities, contact centre efficiency and customer satisfaction.
Provide expertise and support on implementation of digital GenAI solutions for self-help optimisation, leveraging on proven, evolving GenAI technologies and solutioning.
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