Identify delays, risks or bottlenecks and proactively ensure timely resolution.
Actively participate in troubleshooting and providing support when operational issues or disruptions occur.
Understand and utilize order management and customer management tools such as SAP, BOTs, and Salesforce (SFDC) to improve operational efficiency and accuracy.
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Ensure good customer service through professional and timely handling of customers’ enquiries, orders, quotations, service requests, concerns and escalations
Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management
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