TP Hiring! Full Time Customer Service Representative - Mandarin speaking | BPO experience in Federal Territory - Ricebowl

Customer Service Representative – Mandarin Speaking

We are hiring a Customer Service Representative – Mandarin Speaking to join our team in Malaysia.

If you have BPO or Customer Service experience and are fluent in Mandarin and English, we would like to hear from you.

Key Responsibilities

• Handle customer enquiries through calls, emails, and/or chat in a professional manner.
• Provide accurate information and effective solutions to customer enquiries.
• Handle customer complaints and concerns while maintaining a high level of customer satisfaction.
• Follow company processes, policies, and service standards.
• Maintain accurate records of customer interactions in the system.
• Work closely with internal teams to resolve customer issues when required.
• Achieve assigned customer service, quality, and productivity KPIs.

Requirements

• Fluent in Mandarin and English, both written and spoken.
• Previous BPO, Contact Centre, or Customer Service experience is preferred.
• Strong communication and problem-solving skills.
• Customer-oriented with a professional attitude.
• Able to work in a fast-paced environment.
• Willing to work on rotational shifts, where applicable.