Handle all customer inquiries, complaints (e.g., quality, delivery), and issues promptly, coordinating with QA/QC and Production teams for quick resolution.
Manage the entire sales cycle, from accurate order entry to tracking and final delivery.
Coordinate closely with Production and Warehouse department to ensure timely manufacturing and delivery of products to customers.
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Local Key Account Pharmacy Management (~70% of role)
• Own and manage the commercial relationship with local key account pharmacy chains, including BCG, Healthlane, AA, Alpro, Mega Kulim, and Sunway Multicare.
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Delivers sales, market share, profitability, distribution, trade return, collection, and service level targets across assigned accounts.
Manages trade investment and account profitability through effective commercial planning, negotiation, and resource optimization.
Oversees day-to-day account management and operational execution across fast-paced retail and multi-store environments, ensuring high execution standards.
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Lead joint business planning (JBP) with key clients, including sales forecasts, promotional planning, and in-store execution strategies.
Work closely with internal stakeholders (Marketing, Trade Marketing, Supply Chain) to ensure seamless execution of campaigns, product launches, and stock availability.
Conduct regular business reviews with clients (e.g. buyers) and internal teams, providing insights on sales performance, market trends, and competitor activities.
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Accountable for developing and implementing sales strategies to achieve set targets
Contribute to the work of cross-functional teams and collaborate across business to facilitate a cohesive approach to the marketing of Company products
To maintain and develop good relationships across all functions and levels with assigned customer responsibility
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Our goal is to become Asia’s most renowned plastic brand. We aim to expand the plastic product offerings towards ASEAN countries and to innovate new concepts at the highest quality.
Key Account Management: Build and maintain strong rapport with Key Account customers and buyers to foster long-term partnerships.
Commercial Negotiation: Negotiate trading terms with buyers to ensure all investments remain within budget while maximizing profit margins.
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At W&L Asia, our purpose goes beyond creating products. We are committed to improving everyday well-being through quality, innovation, and solutions that support people from hospitals to homes.
We believe great ideas come from agile, collaborative teams that are willing to experiment, challenge conventions, and turn ideas into meaningful solutions. We welcome passionate talents who are excited to grow with us, take ownership, and make a real impact in healthcare and consumer wellness.
MessengerCo is a B2B gifting and merchandise platform helping companies source, customize and distribute corporate gifts and merchandise at scale.
We work with businesses ranging from growing SMEs to large corporations and multinational brands, helping them turn their gifting and merchandise ideas into reality.
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