Business Review & Market Visit: Conduct regular market visits to store level and gather feedback such as building rapport with store level. Identify potential growth areas, opportunities and address immediate concerns.
Payment & Claims Coordination: Monitoring payment status, validating customer claims and ensuring timely submission to Finance.
Maintain strong relationships with CVS accounts to ensure smooth collaboration.
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Business Review & Market Visit: Conduct regular market visits to store level and gather feedback such as building rapport with store level. Identify potential growth areas, opportunities and address immediate concerns.
Payment & Claims Coordination: Monitoring payment status, validating customer claims and ensuring timely submission to Finance.
Maintain strong relationships with CVS accounts to ensure smooth collaboration.
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At W&L Asia, our purpose goes beyond creating products. We are committed to improving everyday well-being through quality, innovation, and solutions that support people from hospitals to homes.
We believe great ideas come from agile, collaborative teams that are willing to experiment, challenge conventions, and turn ideas into meaningful solutions. We welcome passionate talents who are excited to grow with us, take ownership, and make a real impact in healthcare and consumer wellness.
Ensure all promotion planning by the Marketing team is updated and executed on the assigned marketplaces according to the plans on time/in advance
Evaluate marketing team inventory forecast based on targets to achieve and monitor stock movements including conducting actual inventory analysis on a daily, monthly, and campaign basis. Secure stocks in advance for pre-campaign, campaign, and post-campaign and conduct post-mortem to improve sales inventory.
Work closely with the Customer Service team to ensure all customer queries are responded to immediately, including but not limited to those related to order fulfillment period, product info (expiration date/description/iSKU code), price, gifts, etc. on the marketplace. Also, to provide suggestions for any exchange replacement product due to OOS/constraint/allocation, to re-ship, or to refund customers.
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Handles inventory issues internally, and externally with clients in a service-oriented manner.
Disseminates daily, monthly, and quarterly reports to clients in a timely and accurate manner.
Reports to Manager, Client Key Account Management on departmental issues, non- conformities, and accomplishments. Ensures there are prompt and effective communication both internally and externally to keep all interested parties informed proactively. This includes but not limited to superiors, colleagues, clients, and customers.
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Sales Tracking & Analytics: Monitor weekly sales data, extract key insights, and prepare reports on market trends to unlock new revenue opportunities.
Smart Inventory Monitoring: Regularly track stock levels across retail outlets to assist internal teams with timely replenishment, effectively preventing stockouts or overstocking.
Competitor & Market Intelligence: Conduct routine market visits to keep a pulse on competitor pricing, new product launches, and shifting promotional strategies.
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Perform day to day processing of financial transactions to ensure that municipal finances are maintained in an effective, up to date and accurate manner.
To maintain an efficient and accurate Accounting function.
Career Development Events: Receive invitations to networking sessions and learning opportunities
Develop annual customer plans for assigned key account customers, incorporating brand plans, category management, and shopper insights.
Translate and cascade brand and trade strategies into customer plans, and oversee the execution of trade activities to strengthen brand presence and optimize sell out.
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On-the-Ground Insight: Bridge the gap between strategy and the shelf by conducting store visits to ensure flawless execution.
Cross-Functional Collaboration: Partner with Marketing, Finance, and Supply Chain to ensure inventory optimization and seamless payment reconciliations.
Experienced: At least 5 years of proven success in Key Account Management (FMCG experience is a massive plus).
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Review and approve overarching marketing and promotional strategies for mega campaigns (e.g., 3.3, 11.11), product launches, and live streaming initiatives, ensuring optimal budget allocation.
Streamline workflows and resolve operational bottlenecks between the KAM team and internal departments (Supply Chain, Marketing, Creative Design, Finance etc) to ensure flawless end-to-end execution.
Consolidate and analyze data across the portfolio to identify market trends, consumer behavior, and campaign ROI, providing C-level insights and strategic pivots to clients and internal management.
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Review and approve overarching marketing and promotional strategies for mega campaigns (e.g., 3.3, 11.11), product launches, and live streaming initiatives, ensuring optimal budget allocation.
Streamline workflows and resolve operational bottlenecks between the KAM team and internal departments (Supply Chain, Marketing, Creative Design, Finance etc) to ensure flawless end-to-end execution.
Consolidate and analyze data across the portfolio to identify market trends, consumer behavior, and campaign ROI, providing C-level insights and strategic pivots to clients and internal management.
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