Assist in creating mock-ups, or logic decision flows to visualize digital solutions for stakeholder buy-in and approval.
Serve as the primary point of contact between GTPC department and technical partners (IT/ system vendors) during system configurations and enhancements.
Drive the tracking of business requirements, deliverables, system issues, timelines, risks, and dependencies to ensure projects remain on schedule and within scope.
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Translate business requirements into clear documentation for developers, testers, and system configuration teams.
Support the Finance team in system migration or transformation projects by ensuring process documentation is accurate and up to date.
Work closely with the Senior Finance System & Governance Specialist and project team members to align documented processes with system design and Finance requirements.
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Translate business requirements into clear documentation for developers, testers, and system configuration teams.
Support the Finance team in system migration or transformation projects by ensuring process documentation is accurate and up to date.
Work closely with the Senior Finance System & Governance Specialist and project team members to align documented processes with system design and Finance requirements.
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Conduct prompt Corrective Maintenance (CM), system troubleshooting, and ad-hoc emergency fault repairs to secure strict client SLA uptimes
Develop and author detailed technical documentation, including PM/CM logs, site incident write-ups, and FMS end-user manuals.
Liaise directly with ground-level client personnel (Pump Station Attendants and Station Supervisors) to ensure effective, day-to-day operations and gather technical feedback.
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Conduct prompt Corrective Maintenance (CM), system troubleshooting, and ad-hoc emergency fault repairs to secure strict client SLA uptimes
Develop and author detailed technical documentation, including PM/CM logs, site incident write-ups, and FMS end-user manuals.
Liaise directly with ground-level client personnel (Pump Station Attendants and Station Supervisors) to ensure effective, day-to-day operations and gather technical feedback.
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Participating in and contributing to the development of technical/business approaches and/or the recommendation of current system enhancements.
Understanding the underlying technologies and applications utilized to direct how to design, develop, test, and implement priority technology requirements.
Developing the overall campaign/marketing application process, technical, functional, and programmers specifications.
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Participating in and contributing to the development of technical/business approaches and/or the recommendation of current system enhancements.
Understanding the underlying technologies and applications utilized to direct how to design, develop, test, and implement priority technology requirements.
Developing the overall campaign/marketing application process, technical, functional, and programmers specifications.
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Conduct prompt Corrective Maintenance (CM), system troubleshooting, and ad-hoc emergency fault repairs to secure strict client SLA uptimes
Develop and author detailed technical documentation, including PM/CM logs, site incident write-ups, and FMS end-user manuals.
Liaise directly with ground-level client personnel (Pump Station Attendants and Station Supervisors) to ensure effective, day-to-day operations and gather technical feedback.
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Effectively develop sales strategy and to manage client portfolios with the aim of sustaining and expanding the business through efficient account management.
Grow market share and successfully develop new critical accounts.
Develop sales strategy, prepare action plans and effectively manage sales leads and prospects.
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Oversee installation, configuration, tuning, monitoring, and support of mainframe systems and related third-party products (e.g., ZEKE, ZARA, LCM, Mobius)
Manage disaster recovery planning, testing, and compliance to meet defined recovery time and point objectives
Lead change management, incident response, and IT Service Management practices to maintain system stability and customer satisfaction
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Design and implement technical infrastructure solutions to address evolving business needs and operational requirements.
Oversee the administration of enterprise IT systems (Active Directory, Email, Virtualization, SCCM, SharePoint, and Azure Cloud) to sustain secure and stable operations.
Approve and govern system change requests and technical refresh initiatives to ensure controlled change management and infrastructure modernization.
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Develop annual dept business plan relating to Operation Support & System Parameter aligned with Card Business strategic growth
Support project teams to deliver timely launches, smooth execution of system & Ops activities, & swift issue resolution with minimal losses, in line with agreed KPIs.
Oversee Cards UAT activities to ensure vendors meet agreed quality standards and delivery timelines.
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