Provide timely and accurate technical support to the Sales Team during pre-sales activities, including product selection, solution design, quotations, and technical clarifications
Conduct market, competitor, and SWOT analyses to support business development initiatives and sales strategy planning
Collaborate closely with Sales Engineers to identify opportunities, address customer challenges, and support achievement of sales targets
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Act as the primary point of contact for customers and internal stakeholders, ensuring clear and timely communication on issue status and resolution.
Investigate, troubleshoot, and resolve incidents to restore normal system operations promptly.
Continuously assess the performance of the SSI Schaefer software and equipment to maintain the parameters and standards of its operation and to assist in making corrections and improvements.
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Monitor service performance against SLAs and KPIs, identify improvement opportunities, and drive continuous process enhancements to improve operational efficiency.
Manage governmental stamp duty submissions and related documentation for purchase orders, ensuring compliance with relevant regulatory requirements.
Support internal controls, compliance, and audit activities while coaching and developing team members to achieve operational excellence and business objectives.
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Collaborate with cross functional teams, especially Sales & Marketing team, Procurement team, Finance team and Project Management team to ensure smooth process of processing sales orders, invoices, and tracking of accounts receivables.
Manage marketing databases & CRM systems. Ensure all the important information on leads, opportunities, projects etc. are recorded and tracked. Identify potential risk and propose improvement actions to be taken.
Collaborate with cross functional teams to ensure smooth process of processing purchase orders and payments to vendors.
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Monitor service performance against SLAs and KPIs, identify improvement opportunities, and drive continuous process enhancements to improve operational efficiency.
Manage governmental stamp duty submissions and related documentation for purchase orders, ensuring compliance with relevant regulatory requirements.
Support internal controls, compliance, and audit activities while coaching and developing team members to achieve operational excellence and business objectives.
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You want to play corporate politics - no politics here, only productivity. Everyone gets an equal chance to shine ️
You don't want to grow - the Vitera Internship Programme includes mentoring sessions with the Company's Leaders to help you grow. You'll be assigned a leader at the beginning
An inclusive culture that values diversity, innovation, and continuous improvement.
Lead the intake, prioritization, and resolution of SAP production support tickets across S/4HANA functional areas.
Ensure support services are delivered within agreed service level expectations and drive continuous improvements in service quality and efficiency.
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Perform root-cause analysis on recurring issues and implement preventative measures.
Administer and maintain Linux and Windows server environments supporting trading operations.
Manage trading platform configurations, server-side settings, plugins, bridges, and integrations in coordination with the Trading SysOps function to ensure stable, secure, and performant trading operations.
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Secure all OTI strategy execution, processes and contribution to the commercial and economic success, customer loyalty, reputation, and culture of Alcon
Have high positive impact on both internal and external associates, stakeholders, and customers. Lead, develop and coach direct reports
Execution of CO strategy, organizational design of teams and processes within market with following scope:
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