Oversee the maintenance and enhancement of call centre systems (e.g., CRM & telephony). Act as the escalation point for system-related issues and incidents.
Drive automation and digitalisation initiatives to improve operational efficiency.
Oversee the development and maintenance of dashboards, reports, and performance metrics to support business decisions.
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Reporting to the Managing Director, this role carries full leadership responsibility for driving the growth, profitability and strategic direction of the Business Solutions Managed Services portfolio in Malaysia. The mandate is to lead commercial performance and P&L outcomes, champion digital transformation-led solutions, and partner closely with sales and executive stakeholders to expand market opportunities and solution adoption. Beyond business growth, the role is tasked with elevating operational excellence, building scalable delivery models, shaping consultative engagement with enterprise clients, and developing a high-performing leadership team capable of supporting long-term transformation and sustainable expansion.
• Provide strategic leadership for the team, driving end-to-end growth of the Solutions and Managed Services business across Malaysia
• Own and deliver financial results for the Business Solution team including revenue, profitability, and sustainable business expansion
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You are a trusted advisor, not just a salesperson. As our Sales Consultant, you take warm, qualified leads and guide decision-makers through a structured buying journey — diagnosing business challenges, building a compelling case for change, and leading stakeholders to confident decisions. You operate with the precision of a consultant and the drive of a hunter. Every deal in your pipeline is a target. Every target gets closed.
KEY RESPONSIBILITIES
• Own your pipeline — forecast accurately, update deal stages proactively, and hit targets without being chased.
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Product Promotion: Intelligently pitch and promote industrial tools, measuring instruments, factory machinery, and automation systems, highlighting the value of premium Japanese engineering.
Reporting & Collaboration: Prepare structured weekly and monthly sales pipeline reports. Coordinate closely with internal customer support and logistics teams to ensure seamless delivery and client satisfaction.
Education: Minimum of a Diploma or Bachelor’s Degree in any field (a background or basic knowledge in engineering/technical fields is highly preferred).
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Solution Design and Development: Develop comprehensive solution designs, considering both technical and business aspects. Ensure alignment with organizational goals, standards and best practices. Participate in development activities.
System Integration: Coordinate with development teams and vendors to ensure smooth integration of new solutions with existing systems. Participate in system testing, troubleshooting and issue resolution.
Documentation: Create detailed technical documentation, including system architecture, requirements specifications, user guides and training materials.
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