Receive, process, assess and report adverse events, product complaints and other safety information in accordance with local and global regulatory requirements.
Ensure Individual Case Safety Reports (ICSRs) are complete, accurate and submitted within regulatory timelines.
Perform follow-up activities to obtain complete and medically relevant safety information.
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Mantra Communication Sdn Bhd is an established 360 creative agency offering integrated solutions across advertising, events, digital, design, social media, and client servicing.
Feedback Management: Document customer feedback, common pain points, and recurring technical glitches, reporting them regularly to management to improve overall service quality.
Cross-Functional Coordination: Support day-to-day front-line administrative operations and assist other teams during peak launching campaign periods.
Education: Minimum Diploma or Bachelor’s Degree in any field. Fresh graduates with a passion for customer service are strongly encouraged to apply.
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To coordinate HR-related activities such as training, performance management and employee relations.
To keep abreast of all labour-related regulations, liaise with government statutory bodies and ensure compliance with such policies to minimize any legal risks and regulatory compliance issues.
To assist in preparing and maintaining documentation for ISO 9001 and other internal/external audits.
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Oversee account planning through the Distribution Planner and provide direction, scenario analysis and recommendations for warehouse/client requirements
Monitor and report transport cost, fleet/vendor utilization, capacity and account performance, while driving continuous improvement and supporting key operational decisions.
Bachelor Degree in Industrial Engineering, Supply Chain Management or related field
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