Participate in weekly Planning Review meetings to ensure all parties are update with the latest information and all are working in the same direction.
To ensure accurate quotations are timely provide to BBP using the BESI quotation format. Quotations and costing will be support by the Product Data Control.
Professional and smooth communication with the engineering, quality, material management, assembly and other relevant department/section to ensure customer interest is managed properly.
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CRM & Guest Data Management: Build, organize, and systematically update our guest database to support personalized marketing initiatives and repeat guest retention.
Community Channel Operations: Drive the growth of our exclusive community channel (e.g., Telegram/WhatsApp Group). Keep members engaged through dynamic updates, exclusive promotions, upcoming event teasers, and interactive brand content.
Strong Communicator: Proficient in English (spoken and written) with an outgoing, approachable, and professional demeanor.
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Portfolio Growth: Focus on growing the Bank's AUM through effective relationship management and acquisition of new-to-bank wealth clients.
Compliance & Risk: Ensure all transactions and client interactions strictly adhere to bank policies, internal SOPs, and industry regulations (e.g., PDPA, AMLCFT, and Shariah Governance).
Building and maintaining close relationships with relevant stakeholders and supporting internal functions.
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This role serves as a key point of contact for customers, ensuring timely, accurate, and professional support across all customer interactions.
The role requires a strong customer-centric approach, operational excellence, and a commitment to delivering outstanding service while ensuring compliance with company policies and procedures.
Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
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