Collaborate with internal teams to ensure customer needs are met and to provide feedback on product or service improvements.
Educate customers on product features, benefits, and usage, ensuring they have a comprehensive understanding and can maximize their value.
Serve as the primary point of contact for customer inquiries via phone, email, and chat, providing timely and accurate information about products and services.
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Act as the company's physical representative to attend meetings, conciliation talks, or hearings at Jabatan Tenaga Kerja (JTK) and Jabatan Perhubungan Perusahaan (JPP) in East Malaysia.
Liaise directly with government agencies (JTK/JPP) regarding IR cases, ensuring the timely submission of required documentation and defense statements.
Serve as the accessible contact point especially for East Malaysia employees.
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To prepare and organize Annual General Meetings / Extraordinary General Meetings for the respective development.
To comply ISOP for Quality Management System effectiveness and to ensure compliances to the respective development.
To conduct daily walkabouts within the assigned development and identifying areas of concern to the Developer / Joint Management Body / Management Corporation.
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Portfolio Growth: Focus on growing the Bank's AUM through effective relationship management and acquisition of new-to-bank wealth clients.
Compliance & Risk: Ensure all transactions and client interactions strictly adhere to bank policies, internal SOPs, and industry regulations (e.g., PDPA, AMLCFT, and Shariah Governance).
Building and maintaining close relationships with relevant stakeholders and supporting internal functions.
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Portfolio Growth: Focus on growing the Bank's AUM through effective relationship management and acquisition of new-to-bank wealth clients.
Compliance & Risk: Ensure all transactions and client interactions strictly adhere to bank policies, internal SOPs, and industry regulations (e.g., PDPA, AMLCFT, and Shariah Governance).
Building and maintaining close relationships with relevant stakeholders and supporting internal functions.
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Balance Sheet Reconciliations: Perform regular, detailed reconciliations of bank accounts, fixed assets, intercompany balances, and prepayments to identify and resolve discrepancies.
Fixed Asset Management: Maintain the fixed asset register, tracking acquisitions, disposals, and monthly depreciation schedules.
Financial Reporting Support: Assist in the preparation of accurate financial statements (Balance Sheet, Income Statement) and supplementary schedules for management review.
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In charged in member’s point management for better customer retention. Explore in members strategic rewards to build lasting customer relationships.
Analyze customer behavior to select premium redemption items and ensuring program mechanics align with customer preferences and business goal.
Manage members cards, including account merging and points adjustment. Collaborate with creative designers to shape program visuals and communication materials.
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Willingness to handle sales enquiries beyond standard office hours is required.
Responsibilities: To source and develop new business opportunities and customers to achieve departmental sales targets and KPIs; to maintain good relationships with existing customers and identify opportunities to grow sales; to ensure timely collection of outstanding payments from customers; to coordinate & assist with emergency deliveries when required and other ad hoc duties related to the position.
Responsibilities: To provide support in establish, develop and maintain business relationships with current & prospective customers to generate new business for the company's product.