Serve as the primary point of contact for member inquiries and requests. Develop and distribute regular member communications, including newsletters, updates, and announcements. Maintain accurate member contact information and preferences in the database.
Develop and implement member retention strategies to increase renewal rates. Monitor member engagement and identify opportunities to improve member satisfaction. Conduct member surveys and gather feedback to improve programs and services.
Maintain and update the membership database, ensuring accuracy and completeness of information. Generate reports and analyze membership data to identify trends and opportunities.
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Guest Relations: Serve as the primary on-site host, personally greeting VIPs and resolving any guest issues swiftly and empathetically.
Property Care: Coordinate routine and preventative maintenance tasks to keep our rooms and public areas physical asset in pristine condition. Prioritize security and safety of the property.
Corporate Alignment: Partner closely with the corporate office to implement operational policies, report on daily room status, and manage local labor hours against occupancy.
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Liaising with Project Management Teams/Business Leaders on project contract management matters towards making effective decision/direction in order to achieve project results.
Execute project contracts/subcontracts management within and across the project lifecycle which are critical to the achievement of overall project goals.
Liaising with Project Management Teams/Business Leaders on project contract management matters towards making effective decision/direction in order to achieve project results.
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