Prepare and maintain Business Requirement Documents, Functional Specification Documents, solution notes, workflow diagrams, data flow diagrams and related project documentation.
Work with Solution Architects, Developers, UI/UX Designers, Project Managers and Product Owners to design practical, scalable and user-friendly application solutions.
Assess solution feasibility by considering business priorities, user impact, technical constraints, integration requirements, data needs and project scope.
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Be the Subject Matter Expert in Complyadvantage (Screening Tool), and support any enhancement/process related workflows.
Handle resolution of confirmed suspicious cases, including assisting to reach out to affected customers and internal teams for further investigation.
Collaborate with Compliance and other key business functions to ensure a smooth end-to-end internal process to achieve customer satisfaction and safeguard company's and users' interests
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Acquirer Communication: Communicate with acquirers, manage their expectations, and respond to queries to support favourable outcomes.
Status Monitoring & Reporting: Monitor chargeback status (win/loss) through to resolution and prepare accurate reports on volumes, outcomes, and root causes.
User Communications: Manage communications with users to handle chargeback cancellations and appeals professionally and in a customer-centric manner.
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Drive continuous self-development in the medical sales industry and DKSH's business practices, building subject matter expertise that supports evolving business development needs.
Administrative duties and coordination tasks as required.
The Business Analyst is a key contributor within the Business Development (BD) team, leveraging market research and data analytics to generate insights that strengthen DKSH's strategic growth in the medical sales industry.
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Review of monthly Balance Sheet schedules & reconciliation where required. Liaise with respective stakeholders of Balance Sheet Reconciliations, specifically open items.
Ensure compliance to Finance Hub policies, local company legal and statutory requirements.
Ensure stakeholders queries are attended to and resolved in a timely, responsible, and proactive manner.
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Drive continuous self-development in the medical sales industry and DKSH's business practices, building subject matter expertise that supports evolving business development needs.
Administrative duties and coordination tasks as required.
The Business Analyst is a key contributor within the Business Development (BD) team, leveraging market research and data analytics to generate insights that strengthen DKSH's strategic growth in the medical sales industry.
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The Business Analyst supports the evaluation, structuring and execution of renewable energy investments, with a focus on solar, BESS and PPA-based projects. The role provides hands-on exposure to project finance modelling, debt financing, investment analysis and transaction execution across the project lifecycle.
Partnering with the supply chain finance and procurement teams to understand index price movements and the impact this has on the cost of goods across the various divisions.
Leading the creation of pricing models and deliver this to senior stakeholders to enable them to make informed pricing decisions across the business.
Tracking commercial terms in contracts to ensure commercial incentives like rebates, sign on fees, equipment funds and TCOs are tracked.
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