ITSM Frameworks: Incident Management, Problem and Change Management.
Problem Investigation: Collaborate and coordinate with respective technical teams and business stakeholders to conduct deep-dive root cause analyses of IT problems.
Action Tracking: Follow up on Corrective and Preventative Actions (CAPA) to ensure system vulnerabilities and recurring incidents are permanently resolved.
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Comfortable with numbers. Spreadsheets, dashboards, reading a report and asking why.
Can write a clean update that explains a result, not just reports a number.
Has built or tinkered with something of their own. A side project, a personal AI experiment, anything self-started. Doesn't need to be marketing related.
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Comfortable with numbers. Spreadsheets, dashboards, reading a report and asking why.
Can write a clean update that explains a result, not just reports a number.
Has built or tinkered with something of their own. A side project, a personal AI experiment, anything self-started. Doesn't need to be marketing related.
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