Escalate major issue for a discussion to the Key Accountant /Team Lead if required.
Ensure all related Internal Control Systems implemented in Fixed Asset complied to the control guideline which has been established. Execution of remediation plan to be in place, if any
Establish and maintain strong working relationship with various stakeholders including Local Financial Services, Division/BL Controlling , Center Of Excellence and other teams within the Accounting Hub
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Analyse user behaviour across onboarding, activation, repeat purchase, and long-term retention stages, evaluate triggers that influence habit formation and repeat purchase behaviour.
Translate insights into recommendations for lifecycle improvements (activation nudges, habit loops, repeat triggers).
Evaluate user sensitivity to promotions, points, loyalty rewards, and price changes by market.
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Conducts fraud verification of reported fraud activities/cases from various drivers that comes through the FairPlay Program
Obtain evidence, gather ground intelligence of common fraud schemes and provide the necessary support in investigation happening in the market as part of validating sources of information shared by drivers.
Responsible for the ticket review process, engaging with country partner quality teams to gather additional intelligence from drivers, develop FairPlay report on confirmed fraud MOs with the necessary information such as compile suspect/players profile and identify other associates with other background information.
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Manage and collect documentation required for withholding tax compliance.
Conduct research and fact-finding on local tax legislation and relevant double tax treaties to prepare withholding tax advice for stakeholders, acting as a leader in the stakeholder management process.
Monitor legislative changes and ensure they are implemented within the organization accordingly.
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Support process standardization and harmonize trade management practices across different markets.
Develop Standard Operating Procedures, Process Maps, Work Instructions, and control checklists, ensuring they are updated, accessible, and audit-ready.
Facilitate the transition from manual processes to digital platforms (systems, automation tools) by defining the ‘to-be’ process states.
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Support Audit and Tax Management: Serve as a trusted point of contact for internal and external audits, as well as tax consultations, by preparing clear schedules and supporting documentation
Champion Internal Controls: Maintain up-to-date process documentation that complies strictly with international financial reporting controls, corporate policies, and local statutory laws
Advance Process Innovation: Collaboratively identify, recommend, and implement solutions for operational efficiency, supporting continuous improvement and best-practice sharing across the team
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