Provide full employee life cycle management. This will include serving as a point of contact for employee and manager inquiries relating to HR Services, Payroll Services, and Benefits services via telephone, email as well as performing HR administration in line with company policies/guidelines and country-specific legislation.
Provide quality HR processing support to the Client by attending to and processing customer requests as assigned accurately and in a timely manner, resolving issues and inquiries, and escalating operational issues to the relevant parties for resolution.
Performs HR operational tasks that include personnel data administration, organization data maintenance, loan and payment administration and claims verification, time & attendance data administration, medical benefits administration, and claims processing.
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Perform end-to-end testing activities, including Unit Testing, System Integration Testing (SIT), User Acceptance Testing (UAT), and Regression Testing.
Identify, document, monitor, and support the resolution of defects, risks, and quality issues throughout the software development lifecycle.
Conduct quality reviews and assessments to ensure compliance with established standards, methodologies, and best practices.
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Interfaces and collaborate with other teams for incident escalations and resolution
Work closely with SOC Head to better security operations and address identified deficiencies
Perform due diligence and in-depth analysis on escalated security alert from Level-1 analyst and escalate to respective team for further action in timely manner
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Cross-Functional Collaboration: Partner with teams across readership, ads, and subscriptions to provide ad-hoc analysis and manage project timelines effectively.
Fresh graduates with a strong passion for data are welcome to apply! (Ideally, you have 1 - 2 years of experience in Commercial Data or Web Analytics).
Advanced proficiency in Excel & Google Sheets is a must.
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Perform month-end closing activities and reporting, including fixed assets listing, accrual and prepayment schedules, journals, bank and vendor reconciliations, intercompany reconciliations, and balance sheet schedules on a timely basis
Prepare monthly P&L commentary for GSC MY
Coordinate and liaise with external auditor and tax agent, banker, vendors and etc.
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Support in the execution of month end close steps in accordance with month end close checklist (MEC) and Operating Procedures in places.
Execution of Internal Controls in accordance with GSK Internal Control Finance Framework.
Review of monthly Balance Sheet schedules & reconciliation where required. Liaise with respective stakeholders of Balance Sheet Reconciliations to resolve open items.
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Communicate with clients via phone, email, and other channels to resolve payment issues and negotiate payment plans if necessary.
Collaborate with internal teams, including billing, cash application, credit, sales, and customer service to resolve billing discrepancies and disputes.
Investigate and follow up on unidentified or unmatched collections in a timely manner.
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Perform end-to-end testing activities, including Unit Testing, System Integration Testing (SIT), User Acceptance Testing (UAT), and Regression Testing.
Identify, document, monitor, and support the resolution of defects, risks, and quality issues throughout the software development lifecycle.
Conduct quality reviews and assessments to ensure compliance with established standards, methodologies, and best practices.
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Collaborate closely with Business Analysts, Developers, and Technical Leads to ensure alignment between business requirements and system design, and to validate solution feasibility.
Design and review system integration approaches (APIs, web services, middleware) to ensure interoperability between systems and platforms.
Evaluate and recommend appropriate technologies, tools, and architectural approaches for client engagements, in alignment with best practices and standards.
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Market Research: Analyze global retail trends, customer behavior, and regulatory landscapes to inform strategic decisions.
Reporting: Prepare comprehensive reports, dashboards, and presentations on operational performance and expansion progress for the COO and senior leadership.
Stakeholder Coordination: Collaborate with regional teams to align operational processes and ensure seamless execution of international projects.
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Prepare and maintain Business Requirement Documents, Functional Specification Documents, solution notes, workflow diagrams, data flow diagrams and related project documentation.
Work with Solution Architects, Developers, UI/UX Designers, Project Managers and Product Owners to design practical, scalable and user-friendly application solutions.
Assess solution feasibility by considering business priorities, user impact, technical constraints, integration requirements, data needs and project scope.
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