Provide constructive input to Process Owners / Team Leads / Operations Manager to optimize and improve Operations effectiveness
Understand the relationship of assigned processes to both upstream and downstream processes to guarantee clean data is delivered by eliminating the need for re-work from any Operations team
Delivers databases and outputs based on client specifications on time and at expected quality as well as engaging with stakeholders
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Provides support on project execution such as preparing user requirements, quality control and coordinates with stakeholders to ensure the smooth and timely delivery on project
Adjudicate problem solutioning between stakeholders; offer technical expertise to identify fact based solutioning.
Prepare Test requirement and test environment to ensure that it is comprehensive and meet the User Acceptance Test (UAT) needs.
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Conduct call and email support for companies that advertise on the platform regarding technical issues such as troubleshooting general Pixel implementation, conducting Pixel verifications and onboarding new advertisers onto client’s measurement solutions.
Appropriately escalate issues which cannot be directly resolved, or require Product intervention.
Perform proactive and reactive analyses of technical integrations on advertisers webpages and present findings to client stakeholders and directly to advertisers
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At Musufa Sdn. Bhd., we are looking for high-potential interns to join our ERP practice. This isn't a "data entry" internship. You will be at the front lines of digital transformation, learning how to configure, customize, and deploy ERPNext—a platform used by 30,000+ companies globally.
Company Description:
Musufa’s core focus includes ERPNext solutions across financials, inventory, CRM, POS, payroll, HR, and e-invoicing. In addition, the team supports cloud adoption, cloud optimization (Oracle, AWS, Azure, and others), and AI/ML integration to enhance digital capabilities.
Solution Evaluation: Assess existing systems, technologies, and processes to identify gaps and areas for improvement. Conduct feasibility studies and recommend appropriate solutions to address business challenges. Inform the requestor of the cost and time estimate.
Solution Design and Development: Develop comprehensive solution designs, considering both technical and business aspects. Ensure alignment with organizational goals, standards and best practices. Participate in development activities.
System Integration: Coordinate with development teams and vendors to ensure smooth integration of new solutions with existing systems. Participate in system testing, troubleshooting and issue resolution.
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Process all collection activities by prioritizing the cases and follow up according to client policies and procedures
To perform outbound calls with external customers for payment inquiries.
To handle and manage disputes or queries from customers efficiently. At times, may need to do further research. Enter data inputs and update invoice records. Verify validity of account discrepancies
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Actively identify opportunities to streamline service delivery and participate in special projects by providing system feedback, conducting user testing, and updating process documentation.
Support internal and external audit requests by preparing supporting documentation and responding to inquiries.
Bachelor’s Degree in Accounting, Finance, or an equivalent professional accounting qualification (e.g., ACCA, CPA, CIMA).
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Assist Assistant Manager / Finance Manager in carrying out the performance studies for Line and Finance Management
Act as a true Business Partner
Obtain, validate and extract relevant information from various systems and Business Units to produce reports and perform data analysis on a timely basis
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Process all collection activities by prioritizing the cases and follow up according to client policies and procedures
To perform outbound calls with external customers for payment inquiries.
Manage bad debt provision, credit write-offs and credit suspensions when deemed appropriate, and coordinate with external collection agencies or lawyers on a case-by-case basis.
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