Respond to customer inquiries regarding product availability, location, and basic information, escalating complex questions to senior staff when necessary.
Assist with inventory management tasks, including receiving new stock, checking for damages, and reporting discrepancies.
Help prepare promotional displays and ensure marketing materials are up-to-date and prominently displayed.
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Manage and nurture existing customer relationships to ensure satisfaction, repeat business, and identify opportunities for upselling and cross-selling.
Collaborate with the sales team and management to share market insights, customer feedback, and best practices to drive overall sales performance.
Maintain accurate and up-to-date records of all sales activities, customer interactions, and transaction details in the company's CRM system.
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Sales Management
Client Relationship
Lead Generation
Negotiation Skills
Communication Skills
Presentation Skills
Closing Deals
Market Research
Persuasion
Problem Solving
Time Management
You will keep our customers happy. You will be responsible for maintaining a high level of customer satisfaction across all our platforms (Facebook, Instagram, TikTok, Shopee), ensuring every interaction is positive.
You will help us get better. You will contribute to the continued development and improvement of our customer service by identifying areas where we can smooth out processes or improve the experience.
You will coordinate with operations. You will work closely with warehouse personnel to monitor service levels, ensuring that orders are being fulfilled correctly and solving any shipping issues that arise.
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Customer Support
Sales Skills
Communication Skills
Problem Solving
Product Knowledge
Order Processing
CRM Software
Upselling Techniques
Active Listening
Time Management
E-commerce Platforms
Conflict Resolution
Social Media Marketing
Copywriting
Marketing Strategy
Campaign Management
Brand Awareness
Digital Marketing
Communication Skills
Creativity
Analytical Skills
Project Management