Understand and analyse contact centre requirements and work in collaboration with business users and contact centre solutions provider to design business solutions and follow through to implementation. Oversee the administration of the contact centre systems and first level users’ support.
Stakeholder & Vendor Collaboration: Coordinate with business analysts, clients, and testing managers to drive functional alignment, verify SIT/UAT/performance testing, and deliver high-quality technical results.
Have experience in project management and vendor coordination, including planning upgrades, implementing new tools, and negotiating with service providers.
You will also oversee the technology application portfolio and support broader integration, migration, separation, rationalisation and operational-readiness initiatives, ensuring technology risks, dependencies and controls are effectively managed.
Stakeholder & Vendor Collaboration: Coordinate with business analysts, clients, and testing managers to drive functional alignment, verify SIT/UAT/performance testing, and deliver high-quality technical results.