- Kuala Lumpur Federal Territory Malaysia
ELSA Hiring! Full Time Pre-Sales Manager (ICT Solution) in Federal Territory - Ricebowl
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Job Description
Responsibilities
Position : Pre-Sales Manager (ICT Solutions)
Location : KL Office
Scope of Works:
Location : KL Office
Scope of Works:
- Solution Design & Architecture
- Understand customer business and technical requirements through discussions, workshops and site visits.
- Develop end-to-end ICT solutions based on customer requirements, budget and business objectives.
- Design solutions covering areas such as:
- End User Computing / Workplace Solutions
- Servers and Storage
- Data Centre Infrastructure
- Cloud Computing / Hybrid Cloud
- Backup and Disaster Recovery
- Applications and Software Solutions
- ICT Professional Services
- Cyber Security solutions through internal and external technology partners
- Develop solution architectures, high-level designs, technical specifications, bills of materials and solution descriptions.
- Ensure proposed solutions are technically feasible, scalable, supportable and commercially competitive.
- Identify opportunities to integrate multiple technology platforms into a single customer solution.
- Customer Engagement
- Participate in customer meetings, technical discussions, requirement-gathering sessions and workshops.
- Act as the technical point of contact during the pre-sales cycle.
- Present proposed solutions and conduct product/solution demonstrations where required.
- Understand customer pain points and translate them into technology and business solutions.
- Respond to technical queries, RFI/RFQ/RFP requirements and tender clarifications.
- Build credibility and strong working relationships with customer technical and management stakeholders.
- Tender & Proposal Support
- Lead the technical solutioning component of RFP, RFQ and tender opportunities.
- Review tender requirements, specifications, evaluation criteria and compliance requirements.
- Develop technical solution write-ups, solution architecture, implementation methodology, project scope and technical responses.
- Work closely with the Proposal Executive to ensure proposals are complete, accurate and compliant.
- Review technical and commercial proposals before submission.
- Support tender presentations, technical clarification sessions and customer negotiations.
- Technology Partners & Vendors
- Work with OEMs, distributors, cloud providers, software vendors and specialist technology partners to develop integrated solutions.
- Obtain and evaluate technical information, configurations, pricing and solution proposals from partners.
- Coordinate with partners on solution design, sizing, demonstrations, proof-of-concepts and technical clarifications.
- Maintain good knowledge of relevant technology trends, product roadmaps and competitive offerings.
- Identify new technologies and solutions that can strengthen the company's portfolio.
- Commercial Solutioning
- Develop solution costing and bills of materials in collaboration with sales, procurement and vendors.
- Understand project margins, recurring costs, professional services requirements and total cost of ownership.
- Propose alternative architectures or technologies where appropriate to improve competitiveness and profitability.
- Ensure proposed solutions are commercially viable and aligned with company objectives.
- Support sales teams in solution positioning and value proposition development.
- Internal Coordination
- Work closely with Sales, Proposal, Project Management, Engineering, Procurement, Finance and Operations teams.
- Provide technical input during opportunity qualification and sales strategy discussions.
- Support project handover from pre-sales to delivery teams.
- Ensure proposed scope, assumptions, exclusions and technical requirements are clearly documented.
- Assist in resolving technical issues arising during contract negotiation or project mobilisation.
- Solution Development & Continuous Improvement
- Develop reusable solution architectures, proposal content, technical templates and solution libraries.
- Maintain knowledge of industry trends including cloud, AI, cybersecurity, data centre, workplace technology and infrastructure.
- Develop reference architectures and standard solution packages.
- Identify opportunities to improve the company's solution portfolio and go-to-market offerings.
- Certifications are advantageous, such as:
- Microsoft / Azure
- AWS
- VMware
- Cisco
- HPE / Dell Technologies / Lenovo
- Veeam
- Fortinet / Palo Alto / other cybersecurity certifications
- ITIL
- TOGAF
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