Planet Group (M) Sdn. Bhd. Hiring! Full Time IT Manager in Federal Territory - Ricebowl

Role Description The IT Manager is a full-time, on-site role based in WP. Kuala Lumpur, responsible for overseeing the company’s IT infrastructure, systems, and security. This role manages daily IT operations, including network performance, server and cloud environments, hardware and software maintenance, and user support for all departments. The IT Manager will plan and implement technology initiatives, coordinate system upgrades, manage vendors, and ensure data protection and compliance with relevant policies and standards. The role includes monitoring system health, troubleshooting issues, optimizing processes, and supporting digital tools that enable e-commerce, retail operations, and internal collaboration. The IT Manager will also lead and mentor IT team members, allocate resources, and collaborate with leadership to align technology strategies with HYPE’s business goals.

• Possess strong IT infrastructure and systems management skills, including experience with networks, servers, cloud services, and endpoint management.
• Demonstrate proficiency in IT security, data protection, backup and recovery, and access control to safeguard company systems and information.
• Show capability in IT operations, including monitoring system performance, troubleshooting technical issues, and managing helpdesk or user support.
• Have experience in project management and vendor coordination, including planning upgrades, implementing new tools, and negotiating with service providers.
• Bring knowledge of retail or e-commerce technologies, such as POS systems, inventory platforms, and collaboration tools, or be willing to quickly learn these domains.
• Exhibit strong communication and stakeholder management skills, with the ability to translate technical topics into clear, practical guidance for non-technical team members.
• Demonstrate leadership abilities, including mentoring IT staff, organizing workloads, and contributing to strategic technology planning.
• Hold a relevant qualification, such as a diploma or degree in Information Technology, Computer Science, or a related field; industry certifications (e.g., network, cloud, or security) are an advantage.
• Show a proactive, solution-oriented mindset, attention to detail, and the ability to work on-site in WP. Kuala Lumpur within a fast-paced fashion and lifestyle environment.