To deliver a performance level which achieves and goes beyond the KPI’s and SLA’s set down in the contract with the client.
Provide leadership, and ensure contractual commitments are met and exceeded.
Ensure that opportunities for the strategic development of the contract are explored, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender.
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Drive continuous improvement initiatives within the procurement process to enhance efficiency, cost savings, and supplier reliability.
Review and support the implementation of Food Safety Management Systems, including HACCP, GMP, FSSC 22000, BRC, IFS, and HALAL requirements, ensuring supplier and material compliance.
Manage and develop purchasing department team members, including performance guidance, training, and succession planning.
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Responsibility: We do what’s right for our people and the planet.
Act as the primary point of contact for customers during project delivery (build phase), RFS, and customer onboarding, ensuring alignment to contractual commitments and delivery milestones
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Coach, mentor, and discipline team members as necessary to drive continuous performance improvement.
Serve as the primary operational liaison between the company and smaller customer accounts, managing specific programs to hit revenue and profitability goals.
Collaborate with internal account teams to monitor daily activities, ensuring timely product delivery and project milestones are met.
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Prepare financial statements, management reports, and consolidation reporting in coordination with the Group Finance Team.
Prepare, monitor, and manage the full budgeting and forecasting cycle, including financial performance reporting and variance analysis to support management decision-making.
Market investment products as well as cross-sell of HLBB's consumer product to the new and existing PB customer. This will include mortgages and credit cards.
Expand on new customer base through referrals from customers or through personalized/advisory services provided personally or through the Investment Consultant team
Acquisition and growth of Priority Banking customer relationship and portfolio in accordance to PB segment business goal.
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Documentation: Author and maintain comprehensive project documentation, including the Program Initiation Document (PID) and client-facing project plans.
Primary Interface: Serve as the main point of contact between external clients and the company to manage NPI projects within professional standards and policy frameworks.
Cross-Functional Leadership: Lead, kick off, and facilitate meetings for high-complexity, cross-functional, and global core teams.
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Provide leadership in continuous improvement activities and successfully enable scalability to achieve our goals of meeting quality, cost, and delivery objectives.
Accountable to ensure products meet or exceed customer quality standards and delivery schedules are met. Formulate processes to enable relevant management systems in place such as ISO9001, ISO14001, ISO 45001 and/or Halal certifications; whichever applicable. To lead the local operations team to deploy the practice of Food Safety Management System to the applicable sites. Also lead in the maintenance of all relevant accreditations and quality assurances related system for the production plants.
Coordinate with Plant Project engineering and Maintenance team to ensure production facilities and equipment are adequately set up, built and maintained. The emphasis will be on highly reliable plant operations and creating strategies to reduce capital, labor and material costs and pursuit maintenance excellence
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