To take accountability for the effectiveness of the quality management system in the project.
To promote use of process approach and risk-based thinking in the project.
To communicate the importance of effective quality management system and conforming to the quality management system requirements to the project team.
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The Training Manager (Franchise Operation) is critical to the success and profitability of our new partners. Once the Recruitment team onboards a new franchisee, you will take the reins to ensure they are fully equipped to operate under the IPO brand. You will be responsible for designing and delivering comprehensive training programs covering the mastery of Sunpina software, day-to-day business operations, and effective sales closing techniques for our carpentry products.
Key Responsibilities:
Onboarding & Induction: Lead the end-to-end training program for all newly signed franchise partners, ensuring they understand the IPO brand standards and operational workflows.
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Contribute to proposal materials such as implementation approach, project plan, rollout plan (multi-market if applicable), and high-level delivery estimates.
Ensure handover quality from pre-sales to delivery: clear statement of work inputs, defined scope, and a baseline plan ready for kickoff.
Own delivery plans for assigned programs: scope, milestones, timelines, resourcing plan, dependencies, and critical path.
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· Coordinate contractor rectification of M&E related works during the Defect Liability Period (DLP).
Design, Planning & Technical Management
· Provide technical input across the project life-cycle, including planning and design stages, with familiarity in M&E requirements, BOMBA compliance, and relevant authority regulations.
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To conduct the training, motivating and advice for the sales team
Manage daily sales gallery operation & oversee the sales administration process & plan for sales team activities
Assist customers in obtaining the end financing needs and arrange for the necessary sales documents to be executed by the customers with the Group's panel lawyers.
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Community Management: You'll set realistic KPIs for various driver communities (e.g., Allstar, B2B, Night Shift, Airport Community) and review their performance on a timely basis
Driver & Partner Engagement: You will actively engage with drivers and build relationships with them as the key stakeholders of our operations. You'll also ensure the availability of driver support (face-to-face and online) to address any issues and mitigate disruptions in driver operations.
Process Improvement & Automation: You will develop, implement, and streamline processes to enhance the driver experience and foster business growth through automation and optimization.
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