Support and contribute to the governance and standardization of website and digital application to ensure improvement of overall website performance, quality and customer journey.
Coordinate with respective stakeholders/DH on critical issues and tickets.
Support and coordinate with Market Lead and greater team to ensure market operations and plan are implemented correctly
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Contribute to proposal materials such as implementation approach, project plan, rollout plan (multi-market if applicable), and high-level delivery estimates.
Ensure handover quality from pre-sales to delivery: clear statement of work inputs, defined scope, and a baseline plan ready for kickoff.
Own delivery plans for assigned programs: scope, milestones, timelines, resourcing plan, dependencies, and critical path.
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Create and maintain comprehensive project documentation.
Plan and designate project resources, monitor progress and keep stakeholders informed the entire way.
Keep good communication with customers to understand the overall needs of the project. Response and adjusted work according to changes in customer projects.
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Participate and facilitate CRM activities to efficiently produce or contribute through continuous improvement, resolving inefficiencies in processes and cost optimization for the organization.
Maintain performance on CPM Team, providing dealers support service to markets in Asia/Pacific Region (APAC).
Support and assist PDC APAC Region on escalation Critical Parts cases to resolve (back)orders, reverse and return logistic related issues for all Mercedes-Benz business units.
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Overseeing all daily Order/backorder processing from customers.
Establishing and maintaining an STO process and implementing improvement measures where necessary.
Participate and facilitate CRM activities to efficiently produce or contribute through continuous improvement, resolving inefficiencies in processes and cost optimization for the organization.
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Advise on contractual risks and provide recommendations on performance bonds, retention sums, suretys, and liquidated damages.
Collaborate with Project, Procurement, and Operations teams to ensure compliance with contractual obligations.
Ensure compliance with Malaysian laws and regulations, including contract law, employment law, construction law, intellectual property, data privacy, and oversea corporate governance requirements including shareholder agreements, company secretarial and corporate policies.
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Contribute to proposal materials such as implementation approach, project plan, rollout plan (multi-market if applicable), and high-level delivery estimates.
Ensure handover quality from pre-sales to delivery: clear statement of work inputs, defined scope, and a baseline plan ready for kickoff.
Own delivery plans for assigned programs: scope, milestones, timelines, resourcing plan, dependencies, and critical path.
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Collaborate closely with Product Owners, business users, internal departments, and external customers to understand business requirements and translate them into scalable and practical software solutions.
Ensure software delivery aligns with product goals, user experience, operational requirements, and customer expectations.
Define and maintain software development standards, architecture guidelines, coding practices, documentation standards, and security best practices.
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