To ensure that the standardized UEMS program is implemented in every account under control and also in compliance with external standards such as ISO 9001 & MSQH and our internal standards.
To support OM/AM in the handling of foreign workers, working very closely with HR Department.
To participate in and assume responsibilities for the development of a favorable climate with the facility and a high level of customer satisfaction, especially that of the key decision-makers.
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Build Trust: Foster strong, lasting relationships by understanding merchants' needs and acting as their reliable point of contact.
Proactive Resolution: Be the first line of defense for our merchants. You'll identify and rapidly resolve operational issues, technical glitches, or other concerns, escalating complex issues when necessary.
Empower Merchants: Educate partners on how to use tools (e.g., Merchant App, marketing features, dashboards) to help them thrive and grow their business.
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Build Trust: Foster strong, lasting relationships by understanding merchants' needs and acting as their reliable point of contact.
Proactive Resolution: Be the first line of defense for our merchants. You'll identify and rapidly resolve operational issues, technical glitches, or other concerns, escalating complex issues when necessary.
Empower Merchants: Educate partners on how to use tools (e.g., Merchant App, marketing features, dashboards) to help them thrive and grow their business.
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Execute sales activities for assigned businesses/territories, including product portfolios and marketing plan introductions, order taking, marketing display set-ups and in-store merchandising
Prepare and/or review quotations, proposals and contracts to facilitate sales agreements
Monitor competitors' activities/products and produce competition reports based on merchandising data. Recommend practical actions to counter competition
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Reconcile financial discrepancies by collecting and analyzing account information.
Secure financial information by completing data base backups.
Maintain professional and technical development by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
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You will also work closely with sub distributor/resellers in terms of setting sales targets, product training/briefing and also motivate them to reach sales targets.
You will work with our marketing team to ensure all sales promotions are successfully rolled out.
Develop and execute a strategic sales plan to achieve growth and hit sales targets in the independent customer segment.
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Client Retention: Providing ongoing after-sales support, resolving any delivery or product issues, and ensuring recurring orders from your B2B accounts.
Pick, Pack, and Ship: Physically picking items from the branch inventory, securely packing them to prevent damage during transit, and preparing parcels for courier pickup or direct delivery.
Quality Control: Inspecting products and packaging before they leave the branch to ensure they meet the brand's premium presentation standards (especially critical for corporate B2B gifts).
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· Build rapport and professional relationships with key customers including surgeons, oncologists, pharmacists, nurses and NGOs and all other disciplines/specialties/bodies that are relevant to Company’s business
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Perform and coordinate the development of the application system from gap analysis, functional and technical specification, and detailed design, including unit and systems integration testing as per users’ specification.
Prepare System Requirement and Design Specification document for user’s sign off.
Provide support to resolve IT issues/problems related to application implemented as reported to IT Helpdesk within the service level agreement to minimise business disruption.
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Raw Material Procurement: Source and purchase raw materials (e.g., sheets, coils, tubes, plates), machinery spare parts, hardware, and tooling required for metal stamping, fabrication, or machining processes.
Supplier Management & Negotiation: Identify, evaluate, and onboard reliable vendors. Negotiate the best prices, payment terms, and delivery schedules to optimize cost savings without compromising quality.
Material Requirement Planning (MRP): Coordinate closely with the Production and Planning teams to monitor inventory levels and issue Purchase Orders (POs) based on production schedules.
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