Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi, Ion Gizmos)
Study and analyze the surrounding development of the new shopping and providing in-depth analysis and to formulate the suitable concept and trade mix for the new shopping mall to fit entire mall positioning.
Formulate and develop the projected rental to meet the investment budget for the new shopping mall.
Drive simplicity by standardizing the assigned R2R / FRA processes by increasing Finance Core convergence, and by developing tools and processes for constant quality and efficiency improvements; strategize with global process owners on process rollouts
Improve and optimize the monthly closing and reporting processes, including additional controls and checks, standardization, minimization of manual adjustments, automations, etc.
Be responsible for compliance with AMA and AFCM
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Support sales teams with tenders and project management by supplying detailed specifications, calculations, delivery timelines, and addressing operational concerns
Liaise with subcontractors and suppliers to obtain pricing and technical specifications aligned with tender requirements
Identify business opportunities and upsell potential, coordinating handovers to external sales teams
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Support SPC software activities, including customer onboarding, trial setup, demo preparation, common product questions, and product behavior confirmation.
Support product issue follow-up by testing and reproducing reported issues, communicating with engineering teams, and tracking status until closure.
Collect and organize feedback from customers, sales, support, engineering, and product teams, and maintain requirement, issue, and enhancement request trackers.
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