Actively participate in troubleshooting and providing support when operational issues or disruptions occur.
Work closely with customer service teams and other relevant departments to support efficient operations.
Understand and utilize order management and customer management tools such as SAP, BOTs, and Salesforce (SFDC) to improve operational efficiency and accuracy.
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The digital automation center (DAC) is the Express Global RPA expertise center, from which high-quality and complex digi services are provided for various DHL business units globally and cross functional. Besides RPA also other digi technologies are being used (ML, NLP, API, Smart OCR, image processing and others. DAC is part of the CEO office and is ideally positioned to create the necessary digi momentum and has also teams respectively based in Kuala Lumpur, Malaysia and San Jose, Costa Rica & Maastricht, Netherlands.
Working within DAC is quite exiting as we are active within all functional areas (such as Customer Service, Customs, Network Operations, etc.) within the DHL Express organization and fully focused on digitalization and automation.
Analyze large amounts of data to support ERP data validation / cleansing activities, operational and project-oriented, and contribute to governance process enhancement.
Maintain compliance with internal, and external controls standards and SOPs (i.e. Alcon Finance Controls Management, Alcan Profit Margin Reporting standards, and Alcon’s Global Master Data SOP).
Participate in Global Data Management (GDM) Monthly Data Steward meetings to understand and communicate new processes and standards to applicable local data stewards.
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Apply appropriate DocuSign signing workflows and methods based on customer type and contractual requirements.
Monitor contract execution progress and confirm successful completion and sealing in DocuSign.
Manage contracts throughout their full lifecycle, from initiation and execution to renewal or termination, ensuring adherence to all contractual terms and conditions.
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Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi, Ion Gizmos)
Work closely with stakeholders to resolve UAT defects
Report UAT progress and highlight key areas of risk and issues
Work closely with stakeholders to facilitate UAT signoff by ensuring that all functionalities have been tested, defects have been identified and documented, impacts have been assessed, and resolutions provided
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Build strong relationship and good rapport with key personnel in outlets and educate them in terms of product information, positioning of each products, and execution of activities.
To ensure brand presence in every outlet. All Point of Sales materials are visible in place.
Plan and implement Account Coverage Plan to ensure all outlets are covered effectively and timely.
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