Provide constructive input to Process Owners / Team Leads / Operations Manager to optimize and improve Operations effectiveness
Understand the relationship of assigned processes to both upstream and downstream processes to guarantee clean data is delivered by eliminating the need for re-work from any Operations team
Delivers databases and outputs based on client specifications on time and at expected quality as well as engaging with stakeholders
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Outputs & Deliverables : Continuous contribution to the improvement of the performance of People Support Solutions. Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback)
1-3 years of experience in payroll services and benefits administration, in a shared service center environment preferably.
Knowledge of payroll cycle and processes Excellent attention to detail and analytical ability. Advanced Excel skills (pivot table, v-lookup, etc.)
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Provides support on project execution such as preparing user requirements, quality control and coordinates with stakeholders to ensure the smooth and timely delivery on project
Adjudicate problem solutioning between stakeholders; offer technical expertise to identify fact based solutioning.
Prepare Test requirement and test environment to ensure that it is comprehensive and meet the User Acceptance Test (UAT) needs.
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Solution Evaluation: Assess existing systems, technologies, and processes to identify gaps and areas for improvement. Conduct feasibility studies and recommend appropriate solutions to address business challenges. Inform the requestor of the cost and time estimate.
Solution Design and Development: Develop comprehensive solution designs, considering both technical and business aspects. Ensure alignment with organizational goals, standards and best practices. Participate in development activities.
System Integration: Coordinate with development teams and vendors to ensure smooth integration of new solutions with existing systems. Participate in system testing, troubleshooting and issue resolution.
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Candidates are expected to understand payment chain where included CCDC, PAYPAL, E-wallet and so on.
Candidates are expected to understand fraud trend and fraud chargeback also experience of handling such scenario.
Candidates are expected to have "moving forward" and "never stop learning" spirit where risk operation faced varies business line (not focused on only 1) and it will require outsource member to learn fast and think fast.
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