Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Know the customer and understand our customer’s expectations with their reactive support experience
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Contract & Policy Analysis: Apply Malaysian contract law principles (Contracts Act 1950) to evaluate software licensing architecture, data privacy configurations, and complex multi-vendor agreements within the code infrastructure.
End-to-End Execution: Take complete, self-directed ownership of turning raw legal and regulatory source text into production-ready, AI-generated software concepts without requiring constant supervision.
Education: Bachelor of Laws (LL.B.) from Brickfields Asia College (BAC). Recent graduates awaiting results, current CLP candidates, or highly motivated final-year students looking to break into corporate legal tech are strongly encouraged to apply.
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Work closely with respective Global Client Operations business lines, ensure data and information received and obtained from business SME, business applications are complete, accurate and delivered on time.
Meet with global client managers to discuss new client reporting requirements and change requirements.
Set up new Client KPI report in Olis Dish Dash.
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Allocation Optimization Design optimization models for inventory allocation across stores Balance constraints such as stock availability, demand, and capacity
Dashboarding and Analytics Create and maintain impactful analytics that drive business decisions across various platforms (e.g., dashboards)
Data & Collaboration Work with data stakeholders to ensure reliable data pipelines and translate business requirements into analytical solutions
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Cross-functional Collaboration Work closely with procurement, logistics, and warehouse teams to align inventory levels with operational needs. Participate in new product launch planning and inventory setup. Communicate inventory status and potential issues to relevant stakeholders.
Bachelor’s Degree in Mathematics, Statistics, Data Sciences, or related field.
Fresh graduates welcome, or 1–2 years of relevant work experience.
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Solution Design and Development: Develop comprehensive solution designs, considering both technical and business aspects. Ensure alignment with organizational goals, standards and best practices. Participate in development activities.
System Integration: Coordinate with development teams and vendors to ensure smooth integration of new solutions with existing systems. Participate in system testing, troubleshooting and issue resolution.
Documentation: Create detailed technical documentation, including system architecture, requirements specifications, user guides and training materials.
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You ensure customers pay within agreed payment terms, contacting sales team and customer on collection activities if vital as per company’s debt collection procedure
You ensure all work documentation and work processes are updated and meet with Internal Control Financial Reporting (ICFR), group policies and guidelines, local statutory and legal requirements within agreed service timelines. You also engage and support the teams in the implementation of continuous improvement project
You possess Degree or Diploma in Finance & Accounting/Commerce or equivalent
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Escalates issues and recommend resolution plans in a timely manner to the RSS Line Manager and Affiliate (where required)
Support the preparation of reports and training material on a periodic basis to address updates to the compliance monitoring process
As part of day-to-day operations work collaboratively with the team to identify opportunities to improve compliance documentations (e.g. review manuals, return reason coding etc)
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Manage Key Stakeholders: Identify and engage management-level stakeholders, acting as a trusted advisor to navigate conflicts and achieve alignment
Master Systems Thinking: Apply holistic systems thinking to provide enterprise-wide consulting advice, considering both micro and macro implications
Drive Technical Innovation: Use in-depth domain knowledge to recommend optimal, innovative technology solutions for sustainable business transformation
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The digital automation center (DAC) is the Express Global RPA expertise center, from which high-quality and complex digi services are provided for various DHL business units globally and cross functional. Besides RPA also other digi technologies are being used (ML, NLP, API, Smart OCR, image processing and others. DAC is part of the CEO office and is ideally positioned to create the necessary digi momentum and has also teams respectively based in Kuala Lumpur, Malaysia and San Jose, Costa Rica & Maastricht, Netherlands.
Working within DAC is quite exiting as we are active within all functional areas (such as Customer Service, Customs, Network Operations, etc.) within the DHL Express organization and fully focused on digitalization and automation.