Proactively identify new fraud patterns, fraudulent merchants and merchant/acquirer points of compromise for reporting to the Team Lead for remediation measures.
Perform any other ad-hoc compliance duties.
Fraud enthusiast – you are an astute investigator with an unwavering commitment to detecting and preventing fraudulent transactions.
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You will need to manage and priorities work on a daily basis in order to manage customers' expectations and the efficiency of the subject to demands of workflow.
Create, maintain and perform analytics and statistical reports required to assist all internal teams including Marketing, Trade, RMS and S&MS using your technical skills (SQL, SAS, R and/or Python)
Customer service focus, high level of work performance, standards and ethical values.
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Solution Evaluation: Assess existing systems, technologies, and processes to identify gaps and areas for improvement. Conduct feasibility studies and recommend appropriate solutions to address business challenges. Inform the requestor of the cost and time estimate.
Solution Design and Development: Develop comprehensive solution designs, considering both technical and business aspects. Ensure alignment with organizational goals, standards and best practices. Participate in development activities.
System Integration: Coordinate with development teams and vendors to ensure smooth integration of new solutions with existing systems. Participate in system testing, troubleshooting and issue resolution.
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Process salary adjustments, promotions, bonuses, allowances, and ad-hoc payments with full accuracy and confidentiality.
Coordinate and manage payroll vendors, regional payroll partners, and EOR providers—validating outputs, resolving discrepancies, and enforcing SLAs.
Prepare payroll reports, reconciliations, and documentation for HR, Finance, and management, supporting audits, budgeting, and compensation analysis.
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Perform journal entries’ park/post activities Reconcile accounts with the general ledger to ensure that all entries are accurate and in compliance with accounting standards and make changes where necessary when errors are found
Bank reconciliation FI Billing activities Interco reconciliation
Perform monthly, quarterly and annual close processes as per closing schedule
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You will need to manage and priorities work on a daily basis in order to manage customers' expectations and the efficiency of the subject to demands of workflow.
Create, maintain and perform analytics and statistical reports required to assist all internal teams including Marketing, Trade, RMS and S&MS using your technical skills (SQL, SAS, R and/or Python)
Customer service focus, high level of work performance, standards and ethical values.
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Work closely with diverse, international, cross functional teams in an end to end setup, collaborating with Salesforce Platform and Integration, understanding needs and shaping requirements to designing, building, and testing solutions.
Go beyond support work by owning specific topics within the Software CRM domain, driving improvements and contributing ideas that shape how products and processes evolve.
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Support change management, process stabilization, and hypercare activities post go-live
Contribute to process standardization and adoption of new system capabilities leveragingS/4HANA improvements such as enhanced collections, billing automation, and dispute management
Support day-to-day OTC activities across multiple sub-processes, ensuring timely, accurate, and compliant delivery: Credit management and order block resolution aligned with policy and approval matrix / Collections and follow-ups to manage overdue receivables and reduce DSO / Accounts receivable and cash application reconciliation. Deduction and dispute management including validation, investigation, and resolution tracking / Order management and customer service coordination with cross-functional teams
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Actively identify opportunities to streamline service delivery and participate in special projects by providing system feedback, conducting user testing, and updating process documentation.
Support internal and external audit requests by preparing supporting documentation and responding to inquiries.
Bachelor’s Degree in Accounting, Finance, or an equivalent professional accounting qualification (e.g., ACCA, CPA, CIMA).
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Analyze problems reported by end users and work on identifying effective solutions.
Deliver Level 1 and Level 2 day-to-day operational support related to implemented IT solutions, covering end-to-end Supply Chain processes from order processing, order fulfillment, and logistics through to billing management.
Ensure incidents and service requests are resolved within agreed SLAs.
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Processes new accounts. Sets up files, obtains required information, conducts credit investigations in accordance with policy guidelines and procedures to ultimately provide to the Business Lines with a sound credit limit recommendation.
Reviews and maintains customer credit files with current credit reports and other required information and documentation.
Maintains continuous communication with field sales reps and sales managers on the status of problem accounts regarding credit hold situations. Uses these resources to assist with collection process.
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Solution Design and Development: Develop comprehensive solution designs, considering both technical and business aspects. Ensure alignment with organizational goals, standards and best practices. Participate in development activities.
System Integration: Coordinate with development teams and vendors to ensure smooth integration of new solutions with existing systems. Participate in system testing, troubleshooting and issue resolution.
Documentation: Create detailed technical documentation, including system architecture, requirements specifications, user guides and training materials.
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