Provide exceptional customer service by greeting clients warmly, understanding their needs, and ensuring a comfortable and relaxing experience.
Learn and practice various nail care techniques, including filing, buffing, cuticle care, and polish application, under the guidance of experienced professionals.
Assist with client consultations, offering basic advice on nail care and product recommendations as learned during training.
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Documentation: Keep detailed and accurate records of customer interactions, process customer accounts, and file necessary documents in our CRM system.
Escalation Handling: Recognize complex issues and route them to the appropriate internal teams (e.g., tech support, billing) while keeping the customer informed.
Feedback Loop: Collect and share customer feedback with management to help improve our products and overall customer experience.
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Customer Service Management
Supervisory Skills
Hotel Operations
Mandarin Language Proficiency
Guest Relations
Problem-Solving
Team Leadership
Communication Skills
Documentation: Keep detailed and accurate records of customer interactions, process customer accounts, and file necessary documents in our CRM system.
Escalation Handling: Recognize complex issues and route them to the appropriate internal teams (e.g., tech support, billing) while keeping the customer informed.
Feedback Loop: Collect and share customer feedback with management to help improve our products and overall customer experience.
...
Customer Service Management
Supervisory Skills
Hotel Operations
Mandarin Language Proficiency
Guest Relations
Problem-Solving
Team Leadership
Communication Skills
+6
Posted
15 days ago
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Provide exceptional customer service by greeting clients warmly, understanding their needs, and ensuring a comfortable and relaxing experience.
Learn and practice various nail care techniques, including filing, buffing, cuticle care, and polish application, under the guidance of experienced professionals.
Assist with client consultations, offering basic advice on nail care and product recommendations as learned during training.
...
Monitor key hotel performance indicators (e.g., occupancy, ADR, RevPAR, guest satisfaction) and follow up with the relevant HODs on corrective actions.
Ensure controls and compliance are in place for audits, brand QA, safety, and local regulatory requirements.
Coach and support HODs to build strong teams, improve engagement, and maintain a respectful workplace culture.
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Provide strategic and hands-on operational leadership across the 3 hotels, ensuring seamless, efficient and consistently high-quality day-to-day operations.
Maintain a strong and visible presence across hotel operations, regularly engaging with operational teams, guests and department heads to understand ground realities, address issues promptly and drive service excellence.
Work closely with the Cluster General Manager and leadership team in developing and executing strategies that support the long-term growth, profitability and success of the hotels.
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