guest service agent jobs in Malaysia

Escalate unresolved issues to the appropriate department and ensure timely resolution.

Build and maintain strong relationships with clients to ensure repeat business and customer loyalty.

Handle complaints and provide appropriate solutions within specified time limits. ...

To deliver an excellent customer service standard every time interacting with customers and Business Partners.

Consistently monitor the team's performance and work closely with the HOD on the job arrangement for the team.

Consistently monitor the performance of all Business Partners in the aspects of:a. quality of work for all installation jobb. quality/standards of work performed during each re-visit for ICS cases. ...

Good communication skills and have a fast typing speed.

Need to follow up with customer from time to time to achieve overall satisfactory.

Respond to customer inquiries in a timely manner. ...

Proactively identify customers’ needs, delivering service and satisfaction. In addition attends to their feedback and challenges in a professional manner.

Develop professional rapport with the customers and build positive brand loyalty

Monitoring customer reviews to ensure all customers are happy ...

Developing, handling and answering feedback and complaints from the customers and using this feedback to improve customer experience.

Act as a brand guardian for online and offline communications.

Provide administrative support for the office; maintain files and organize documents. ...

Develop and manage relationships with our customers.

Acquire a thorough understanding of key customer needs and requirements.

Establish relationships with existing customers by continuously proposing business solutions and recommendations to meet customer objectives. ...

Data Analysis: Use data and analytics to monitor trends, assess performance, and recommend improvements to enhance customer experience.

Compliance & Quality Assurance: Ensure all initiatives comply with regulations and maintain high service standards.

Respond to customer inquiries via web-chat, WhatsApp, email, or phone. ...

To attend to all customer queries and complaints timely and follow the Standard Operating Procedure (SOP) set.

To deliver an excellent customer service standard every time interacting with customers and Business Partners.

Consistently monitor the performance of all Business Partners in the aspects of: ...

Prompt and consistent follow-up with both customers and internal teams to ensure issues are resolved and closed

Ticket management via RM system

Respond to customer queries in a timely and accurate manner via chat, phone and email Troubleshoot and solve customer queries independently Gather customer’s requirements and escalate to Engineers for further troubleshooting when requiredPrompt and consistent follow-up with both customers and internal teams to ensure issues are resolved and closedTicket management via RM system

Ensuring service standards are met e.g CSAT, Quality Assurance (QA), Response time and Resolution time

What you will be doing:

We are seeking a passionate and dynamic Product Executive to join our new and rapidly developing business in the field of creative and intellectual property (IP / Brand Strategy) education. The ideal candidate will be enthusiastic about creativity, education, and IP, with a drive to support client success and contribute to the growth and development of our innovative business.

Key Responsibilities:

Proactively support customers to protect the client's brand and maintain customer loyalty.

Identify and escalate priority issues through appropriate channels when necessary.

Collaborate with team members to enhance work processes and continuously improve the customer support experience. ...

Identify opportunities for upselling or cross-selling based on customer needs, execute campaigns to enhance the customer experience, and stay updated on solar technology, government policies, and company products.

Payment Handling: They manage payment transactions, including accepting cash, credit/debit card payments, or handling room charges. Accuracy and confidentiality in handling financial transactions are essential.

Room Assignment: Front desk staff assign rooms to guests based on their preferences, availability, and any special requests. They ensure that rooms are properly prepared and cleaned before guests' arrival.

Information Resource: They serve as a primary source of information for guests, providing details about hotel amenities, services, policies, and local attractions. They may also handle inquiries related to events, conferences, or special arrangements. ...

Payment Handling: They manage payment transactions, including accepting cash, credit/debit card payments, or handling room charges. Accuracy and confidentiality in handling financial transactions are essential.

Room Assignment: Front desk staff assign rooms to guests based on their preferences, availability, and any special requests. They ensure that rooms are properly prepared and cleaned before guests' arrival.

Information Resource: They serve as a primary source of information for guests, providing details about hotel amenities, services, policies, and local attractions. They may also handle inquiries related to events, conferences, or special arrangements. ...

Negotiate agreements and keep records of sales and data

Create detailed business plans designed to attain predetermined goals and quotas

Oversee and achieve organizational goals while upholding best practices ...

Professional service attitude and terminology, reflecting the first-class professional level of customer service

Continuously improve technical knowledge, work closely with internal teams, and contribute to business optimization plans for improved efficiency.

Review policy terms to determine whether handling compliance. Maintain and update SOP and record.

Enhance and improve current process.

Ensuring Customer Service satisfaction with clients ...

Assisting with product selection.

Offering advises to customers.

Dealing with customer complaints. ...

Ensure no damages to units by guests; handle claims or deposit deductions if damages occur

Implement strategies to improve occupancy rates and ensure guest satisfaction

Help grow and stabilize the company through efficient operations and strategic planning

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints. ...

Keep track and report sales performance and manage leads effectively.

Stay updated about market trend and insights.

Undertake other adhoc duties, assignments and other activities assigned by the management.

Utilize data labeling tools proficiently to meet project goals.

Provide feedback and suggestions for process improvements to optimize the workflow

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints. ...