Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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Handle vulnerability patching, and enforcing day-to-day data compliance.• Assist in incident response, identity and access controls, ensuring strict user provisioning and authorization protocols.
Bachelor degree in Cybersecurity, Information Technology, or a related field preferred.
2 years managing enterprise security tools and supporting security operations.• Experience in server administration and operating system patch management is a plus.
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Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
...
Provides first-level support for incidents concerning global applications, such as the Google suite, Microsoft Office, document management tools, conferencing tools, MAC applications; specific business applications
Supports Standard and Non-Standard Hardware, infrastructure (e.g. laptops, desktops, tablets, mobile devices, monitors & printers)
Database Management & Data Verification Assist with database-related activities, including checking, updating, organising and verifying information used by organisational systems while maintaining proper data accuracy, security and confidentiality.
Development of New System Functions Assist in developing new functions, modules, dashboards, reports, online forms, student/staff functions and other system enhancements required by the organisation.
AI-Assisted System Development Utilise appropriate Artificial Intelligence tools to assist with coding, troubleshooting, system improvement, interface development, automation and other digital solutions, subject to review and approval before implementation into live systems.
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Provide ongoing detailed reporting and media learnings and offer campaign optimization recommendations with a justified point of view on a weekly and monthly basis.
Support the media planning team on digital performance campaigns, including strategy, planning, audience insights, and recommendations.
Understand the client’s business well and establish relevant and valuable digital KPIs.
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