Drive our success: Use your extensive technical knowledge and mastery of the practice‑specific domain to develop profitable deals.
Collaborate to create: Your collaboration with internal and external stakeholders will generate winning responses and create optimal technical solutions.
Connect our capabilities: Your exceptional customer‑facing skills, combined with your articulate communication style, will enable you to effortlessly convey the technical benefits of Kyndryl's capabilities, perfectly matching the unique needs of each customer.
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Ensure compliance with IT standards: Oversee the implementation, maintenance, and upgrades of IT infrastructure, ensuring compliance with Hilton Technology Network (HTN) standards and certification requirements, including managing shared technology resources and backup procedures
Lead technology projects: Assist with the execution of major system implementations, including workstation and server refreshes, Wi-Fi, PBX, and point-of-sale installations, ensuring projects are completed on time, within budget, and with minimal operational disruption
Support hotel operations: Work closely with property management to ensure smooth IT operations, maintain critical site systems, and troubleshoot issues efficiently to minimize downtime.
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Support customer engagement and solution selling by providing expert technical input during client meetings, proposal clarification, pre-sales discussions and service presentations.
Develop and maintain service methodologies, audit checklists, technical guidance, customer-facing materials and internal knowledge resources for Digital Trust service delivery.
Provide technical input for service expansion in areas such as information security, privacy, AI governance, industrial cybersecurity, business continuity, SOC 2, PCI DSS and TISAX.
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Tech Exploration & Optimization: Actively research, test, and implement emerging IT tools, features, and monitoring methodologies to improve operational efficiency.
Documentation & Incident Handling: Maintain accurate records of site configurations, system setup procedures, and resolve assigned technical support tickets in a timely manner.
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A recognized Degree in Computer Science, IT or a related discipline.
Excellent analytical, interpersonal, and communication skills: written and verbal
We are recruiting a Senior IT Business Analyst to lead the global DMS Center of Excellence (COE) within the IT Commerce Team. The role is responsible for DMS strategy, service management, governance, implementation standards, vendor management, project delivery and continuous improvement. You will drive global DMS adoption, market rollouts, retrofits and technology innovation while delivering scalable, standardized and business-aligned solutions across operating companies.
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Provide ongoing detailed reporting and media learnings and offer campaign optimization recommendations with a justified point of view on a weekly and monthly basis.
Support the media planning team on digital performance campaigns, including strategy, planning, audience insights, and recommendations.
Understand the client’s business well and establish relevant and valuable digital KPIs.
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