Product portfolio management and control; implement and further develop one or more products, services, processes and/or systems throughout the entire lifecycle, in line with quality standards.
Continuous optimization of uniform, efficient, process-organizational concepts.
Develop, further develop and transfer technical, process-related and IT knowledge on the topics in scope.
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Provide independent, strategic IT security and risk advisory to the Group CTO, Senior Management, Board and relevant committees to enable informed risk‑based decisions
Establish, maintain and enforce Group IT Security policies, standards, and frameworks, ensuring consistent adoption across Head Office and regional offices
Champion and cultivate a strong security and compliance culture across technology and business stakeholders
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Stakeholder Management: Build and maintain strong relationships with key regional stakeholders, including business users, IT teams, and project leadership. Effectively communicate project status, risks, and issues, and proactively address concerns to ensure stakeholder satisfaction.
Data Migration Strategy & Execution: Support the data migration team with SAP SD-related activities, collaborate with the global data team and adhere to the global migration strategy, and support the business in executing data migration processes.
Integration with Other Applications: Design and manage the integration of SAP SD with other applications within the L'Oréal ecosystem. This includes defining integration points, specifying data exchange mechanisms, and, where applicable, leveraging APIs (Application Programming Interfaces) to ensure seamless data flow and interoperability.
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Create sample test data and to deploy test application into test environment
Document test results to assist in debugging and modification of software. Analyzes test results to ensure existing functionality and recommends corrective action
Generates status reports and updates to all project stakeholders
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Create sample test data and to deploy test application into test environment
Document test results to assist in debugging and modification of software. Analyzes test results to ensure existing functionality and recommends corrective action
Generates status reports and updates to all project stakeholders
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Hands-on Development (Light): Build out initial MVPs, simple websites, or AI workflows (e.g., using LLM, MCP, AI, or Vector DB) before handing off to the senior engineering team for scaling.
Stakeholder Management: Act as the primary point of contact for clients, simplifying complex technical jargon into actionable business insights.
Cross-Functional Collaboration: Partner with UI/UX designers to ensure feasibility and work with developers to unblock technical hurdles and manage "scope creep."
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Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Know the customer and understand our customer’s expectations with their reactive support experience
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Administer and maintain company email accounts, software applications, system accounts, and user access permissions in accordance with internal IT policies and security requirements.
Install, configure, update, and maintain operating systems, business applications, and productivity software to support business operations.
Manage end-to-end IT onboarding activities for new employees, including preparation and deployment of IT equipment, email account setup, software installation, user account creation, and system access provisioning.
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