Assist in creating mock-ups, or logic decision flows to visualize digital solutions for stakeholder buy-in and approval.
Serve as the primary point of contact between GTPC department and technical partners (IT/ system vendors) during system configurations and enhancements.
Drive the tracking of business requirements, deliverables, system issues, timelines, risks, and dependencies to ensure projects remain on schedule and within scope.
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Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Know the customer and understand our customer’s expectations with their reactive support experience
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National Exercises: Lead annual PayNet DR exercises and PNB DR line testing
Cybersecurity Drills: Collaborate with Security Management to lead and execute high-stakes Cybersecurity Drills (Ransomware/Wiper scenarios).
New System Onboarding: Provide expert advisory and define scenarios for Mock Run Tests for all new systems. Evaluate SIT/UAT results to authorize the first-time failover to DR.
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We are looking for a passionate and experienced Software Engineer (Full-Stack TypeScript) to join our growing engineering team.
You will be involved in designing, developing, and maintaining scalable enterprise applications using modern TypeScript technologies across frontend and backend systems. You will work closely with stakeholders and team members to deliver secure, high-performance, and reliable software solutions.
This role is ideal for engineers who enjoy solving complex technical challenges, building scalable systems, and contributing to architecture and technical decisions.
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Maintain records for preventive maintenance, corrective maintenance, incident follow-up, and audit evidence.
Conduct DR trend and gap analysis by correlating incident management data with DR exercise results to identify gaps.
Analyse and visualise the Disaster Recovery (DR) dashboard, providing a centralised view of DR readiness Build the Book of Work (BOW) and DR Operations Manual in Confluence to create a comprehensive repository.
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Klang: Reliably commute or planning to relocate before starting work (Preferred)
Bachelor's (Preferred)
Troubleshoot and monitor the Hospital Information System (HIS) and other software, which includes daily backup and data storage, perform SCO Unix administration and maintenance etc
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Ensure all periodic activity and reports are carry out and prepared on timely manner. All activity must be review and documented properly for audit purposes.
On monthly basis review helpdesk ticketing system to measure and report vendor KPI to IT Manager.
Ensure all endpoint devices, servers, network devices are configured and setup following IT Security standard and policies document.
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