Strong problem solving, organizational and analytical skills with demonstrated ability to resolve customer issues in the shortest time with the highest quality.
Well developed interpersonal communication (written and oral) skills with the ability to document and explain complex technical problems and solutions to customers of all skill levels.
Ability to keep grace under pressure, multitask and prioritize based on business needs, provide timely updates and manage customer expectations and handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders
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A recognized Degree in Computer Science, IT or a related discipline.
Excellent analytical, interpersonal, and communication skills: written and verbal
We are recruiting a Senior IT Business Analyst to lead the global DMS Center of Excellence (COE) within the IT Commerce Team. The role is responsible for DMS strategy, service management, governance, implementation standards, vendor management, project delivery and continuous improvement. You will drive global DMS adoption, market rollouts, retrofits and technology innovation while delivering scalable, standardized and business-aligned solutions across operating companies.
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We are seeking a highly competent, hands-on, and commercially driven Executive, IT Support Administration to manage the full spectrum of IT support, and infrastructure within our Corporate Division.
This role is ideal for an IT professional who can independently troubleshoot technical issues, manage IT resources, coordinate with vendors, and provide reliable IT support to ensure smooth business operations.
Interfaces and collaborate with other teams for incident escalations and resolution
Work closely with SOC Head to better security operations and address identified deficiencies
Perform due diligence and in-depth analysis on escalated security alert from Level-1 analyst and escalate to respective team for further action in timely manner
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Apply business-process thinking when handling IT requests by understanding the user workflow, identifying root causes and proposing practical technology improvements rather than addressing only the immediate technical symptom.
Use approved AI, automation, scripting, diagnostic and knowledge tools responsibly to accelerate troubleshooting, analyse logs or errors, support coding and debugging, document solutions and improve productivity while protecting confidential Company information.
Assist in supporting, maintaining and improving internal software, databases, web applications, integrations, reports and simple automation solutions; coordinate with vendors or developers when issues require specialist support.
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Seeking feedback and guidance from your manager and team to continuously improve your skills and performance.
You are currently pursuing a bachelor’s degree in engineering, specializing in Electrical, Electronics, Mechanical, Mechatronics, Computer Science, Industrial Engineering or related fields.