Own full software development lifecycle (SDLC) from requirements analysis, solution design, development, testing, deployment, and post-production support.
Identify, troubleshoot, and resolve complex software, ensuring optimal system performance and user experience.
Design and maintain robust database structures (SQL Server, Oracle DB, MySQL) and data pipelines to support manufacturing analytics and operational reporting.
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Manage and monitor all IT equipment including server, notebook, desktop PC, Printer, network equipment are in operable condition, this includes the support, setup and installation of software and hardware.
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Handle post-sales activities, including preparing documents such as Delivery Orders (DO) and agreements, submitting billing requests, and ensuring end-to-end service delivery to customers.
Maintain accurate records of client purchases in the system.
Support additional post-sales tasks such as billing and collections when required.
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Conduct product and business-related training for call center agents to ensure their proficiency in product usage and strict adherence to service standards.
Effectively identify operational issues within the call center, optimize business processes, and improve service efficiency.
Bachelor's degree or above, any major is acceptable; minimum 1 year of on-site call center support experience, with a background in the security industry preferred.
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Conduct product and business-related training for call center agents to ensure their proficiency in product usage and strict adherence to service standards.
Effectively identify operational issues within the call center, optimize business processes, and improve service efficiency.
Bachelor's degree or above, any major is acceptable; minimum 1 year of on-site call center support experience, with a background in the security industry preferred.
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Manage Windows 10 & 11, MS Office Applications, network connections, printer mapping etc.
Manage email message configuration and troubleshooting issues for Outlook.
Must be able to troubleshoot laptop or PC problems down to the board level, set up peripherals, connect devices to the network, and install/replace various hardware components, hard drives, etc.
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