IT Technical Support (Helpdesk): Follow up on and resolve IT issues encountered by employees during daily work (e.g., computers, software, accounts, office equipment), providing effective desktop support services.
Cross-departmental Collaboration: Actively cooperate with other IT modules (such as application development, information security, system architecture) and business departments to complete related IT project implementation and support tasks.
Educational Background: Bachelor's degree or higher in Computer Science, Network Engineering, Communications Engineering, Information Security, or a related field.
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Own full software development lifecycle (SDLC) from requirements analysis, solution design, development, testing, deployment, and post-production support.
Identify, troubleshoot, and resolve complex software, ensuring optimal system performance and user experience.
Design and maintain robust database structures (SQL Server, Oracle DB, MySQL) and data pipelines to support manufacturing analytics and operational reporting.
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Own full software development lifecycle (SDLC) from requirements analysis, solution design, development, testing, deployment, and post-production support.
Identify, troubleshoot, and resolve complex software, ensuring optimal system performance and user experience.
Design and maintain robust database structures (SQL Server, Oracle DB, MySQL) and data pipelines to support manufacturing analytics and operational reporting.
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Monitor network alerts and respond promptly to incidents, providing first response and troubleshooting hardware, network, and connectivity issues.
Conduct preventive inspections and routine equipment checks, including in the core and supercore rooms, to reduce downtime and operational risk.
Receive fibre break alerts with coordinates, coordinate ISP repair dispatch, and physically attend to and repair dark fibre breaks, including Priority-1 cables.
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Monitor network alerts and respond promptly to incidents, providing first response and troubleshooting hardware, network, and connectivity issues.
Conduct preventive inspections and routine equipment checks, including in the core and supercore rooms, to reduce downtime and operational risk.
Receive fibre break alerts with coordinates, coordinate ISP repair dispatch, and physically attend to and repair dark fibre breaks, including Priority-1 cables.
...
Own full software development lifecycle (SDLC) from requirements analysis, solution design, development, testing, deployment, and post-production support.
Identify, troubleshoot, and resolve complex software, ensuring optimal system performance and user experience.
Design and maintain robust database structures (SQL Server, Oracle DB, MySQL) and data pipelines to support manufacturing analytics and operational reporting.
...
Troubleshoot and resolve ERP-related application issues, determine appropriate actions, discuss actions with stakeholders, implement, review, and test approved activities for desired outcomes
Test and implement software updates, new system functionality, report development, and queries.
Support local application development and support across the product supply and commercial processes
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