Facilitate front desk operations by attending to walk-in patients, responding to enquiries, and providing clear information on procedures, preparation, and waiting times.
Support billing processes by verifying payments, collaborating with cashier, and ensuring all charges for imaging services are accurately captured.
Assist radiographers with coordinating patient movement, preparing patients for procedures, and monitoring safety within the waiting area.
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Are you passionate about hospitality and ready for a hands-on role that combines guest services with luggage assistance? We’re looking for a dedicated Front Office Associate & Luggage Porter to join our team at Echo Resort, where you’ll be instrumental in creating welcoming and seamless guest experiences.
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Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience hotel operations. Good problem solving, administrative and interpersonal skills are a must. Fluency in spoken and written English required.
Be responsible for welcoming guests, providing information and personalising customer relations
Manage arrivals and departures (check-in and check-out), telephone switchboard, keep information media available to customers, collect invoices and control deferred operations
Know the resort perfectly and work in collaboration with the relevant departments (room staff, laundry, catering etc.)
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Monitor and manage inventory levels to ensure that stores have sufficient stock levels to meet customer demand.
Hire, train, and manage the performance of store managers and staff within the assigned area.
Conduct regular performance evaluations and provide coaching and feedback to store managers and staff to improve performance and address any issues.
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Lead all key property issues including capital projects, customer service and refurbishment.
Handling complaints and overseeing the service recovery procedures.
Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
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Documentation & Data Entry: Prepare, edit, and format documents, spreadsheets, presentations, and reports. Maintain digital and physical filing systems, ensuring data is accurate and easily accessible.
Financial Support: Assist with basic bookkeeping tasks, such as processing expense reports, invoicing, and tracking departmental budget receipts.
Education: Diploma or Bachelor’s Degree in Business Administration, Public Aministration, or a related field is highly preferred.
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