Patient Assistance & Front Desk Duties. Greet and assist patients during registration and appointment scheduling.. Provide information regarding clinic services, procedures, and policies.. Direct patients to consultation rooms and manage patient Flow efficiently.. Answer phone calls, respond to inquiries, and handle appointment rescheduling.
Administrative Support. Maintain and update patient records and medical histories in the clinic's system.. Handle billing, payment processing, and insurance claims as required.. Assist in maintaining confidentiality and accuracy of patient documentation.. Prepare and manage daily clinic schedules, ensuring smooth operations.. Monthly Census: This involves tracking the number of patients who visit the clinic each month. The clinic assistant records patient visits, categorizes them by type (e.g. new patients, follow up visits), and compiles this data into monthly reports submitted to the Leader on the first of the month.. GP Census: Similar to the monthly census, the GP (General Practitioner) census focuses on tracking the number of patients seen by each GP. This data helps in assessing the workload each GP and can be used for performance evaluations and scheduling. Submit it to the supervisor in the first week of the month.. Waiting Time Data: Collecting waiting time data involves recording the time patients spend waiting for their appointments. This includes the time from check-in to being seen by a consultant.
Clinical Support. Assist doctors and nurses during medical procedures and minor treatments.. Measure and record vital signs (e.g., blood pressure, temperature, height, and weight).
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Observe and learn various dental procedures, including examinations, cleanings, fillings, and crown preparations, under the supervision of experienced dental staff.
Help maintain inventory of dental supplies, stock treatment rooms, and assist with ordering and receiving supplies as needed.
Perform basic laboratory tasks such as taking impressions, pouring models, and preparing temporary crowns, following established protocols.
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Address patient or guardian queries related to billing matters.
Prepare reports for management review.
Responsible and accountable for performing duties as required, in compliance with KPJ Group policies, working instructions, and standard operating procedures (SOP).
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Assist in the preparation of reports, presentations, and other documents, ensuring accuracy and adherence to company standards.
Manage office supplies inventory, including ordering, receiving, and distributing supplies, and maintaining a tidy and organized stockroom.
Greet visitors, answer phone calls, and direct inquiries to the appropriate personnel, providing a professional and welcoming first point of contact.
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Candidates should possess Patient Care skills to assist with non-clinical support, provide clear guidance, and ensure a comfortable experience for visitors.
Candidates should have good organizational and time management abilities, with attention to detail and accuracy in documentation.
Candidates should be proficient in basic computer and office software, including electronic scheduling and patient management systems.
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Be responsible for welcoming guests, providing information and personalising customer relations
Manage arrivals and departures (check-in and check-out), telephone switchboard, keep information media available to customers, collect invoices and control deferred operations
Know the resort perfectly and work in collaboration with the relevant departments (room staff, laundry, catering etc.)
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