Timeliness and Customer Complaint Management: Lead the coordination and follow-up on issues regarding pickup and delivery timeliness as well as customer complaints; facilitate the rapid resolution of anomalies to continuously enhance the customer service experience.
Video Surveillance Management: Oversee the functionality of surveillance equipment in the region; conduct random video checks of facility operations to promptly detect and intervene in irregular or improper operational practices.
Resource Allocation System Development: Establish and refi ne the region's dynamic resource allocation mechanism; coordinate resources—including personnel, vehicles, and facilities—based on business volume, timeliness requirements, and anomaly status to ensure timely and rational resource deployment....
Generate and manage shipping paperwork, such as House Air Waybill (HAWB), Master Air Waybill (MAWB), Commercial Invoice, Packing List, Manifests, Shipping Instructions, and other necessary import/export documentation.
Oversee customs clearance and ensure adherence to all import and export laws and regulations.
Track shipment progress, flight itineraries, estimated times of arrival/departure, and communicate regular updates to clients....
Problem Solving
Communication
Coordination
Air Freight Operations
Import/Export Documentation
Customs Clearance
Logistics Management
Freight Forwarding
Customer Service
Problem-Solving
Communication Skills
Attention to Detail
Generate and manage shipping paperwork, such as House Air Waybill (HAWB), Master Air Waybill (MAWB), Commercial Invoice, Packing List, Manifests, Shipping Instructions, and other necessary import/export documentation.
Oversee customs clearance and ensure adherence to all import and export laws and regulations.
Track shipment progress, flight itineraries, estimated times of arrival/departure, and communicate regular updates to clients....
Problem Solving
Communication
Coordination
Air Freight Operations
Import/Export Documentation
Customs Clearance
Logistics Management
Freight Forwarding
Customer Service
Problem-Solving
Communication Skills
Attention to Detail
Generate and manage shipping paperwork, such as House Air Waybill (HAWB), Master Air Waybill (MAWB), Commercial Invoice, Packing List, Manifests, Shipping Instructions, and other necessary import/export documentation.
Oversee customs clearance and ensure adherence to all import and export laws and regulations.
Track shipment progress, flight itineraries, estimated times of arrival/departure, and communicate regular updates to clients....
Problem Solving
Communication
Coordination
Air Freight Operations
Import/Export Documentation
Customs Clearance
Logistics Management
Freight Forwarding
Customer Service
Problem-Solving
Communication Skills
Attention to Detail
Assist in the preparation of monthly and annual financial reports, including balance sheets, income statements, and cash flow statements, providing accurate and timely financial information for management review.
Support the budgeting process by compiling and analyzing financial data, assisting in the development of budget forecasts, and monitoring budget performance throughout the year.
Assist with internal and external audits by providing necessary documentation and explanations, ensuring compliance with accounting standards and regulatory requirements....