• Ensure that all outlet checklist is completed, signed and record in file.
• Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
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Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
Take food and beverage orders according to guest’s requirements and preferences
Deliver food & beverage services in accordance to departmental standards and procedures
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Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
Take food and beverage orders according to guest’s requirements and preferences
Deliver food & beverage services in accordance to departmental standards and procedures
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To report and record any guest feedback (compliments/complaints), in order to improve the service levels.
To be fully confident with all the F&B Standards of the Outlets and to follow all policies and procedures of the Hotel and the Outlet.
To answer all the emails for the F&B and restaurant reservations account and to ensure that all the restaurant reservations' emails are answered when the restaurant reservation agent/host/-ess is not present.
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