Bachelor’s Degree in Marketing, Business, Communications, Human Resources or a related field. Candidates from other disciplines with relevant skills and experience are also encouraged to apply.
Minimum of 2 years’ experience in Employee Engagement, Event Management, Project Management, Communications or related fields. Fresh graduates with strong extracurricular leadership and project experience are welcome to apply.
Demonstrated experience leading or supporting projects, whether through university, internships or previous employment.
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Assist Ambassadors with growing the business, adding assays, ensuring contract compliance, and conducting business reviews with emphasis on pricing/profitability policies.
Act as a trusted partner for all customers and develop and maintain relationships with all key accounts in the district.
Responsible for managing and delivery of first line service support and escalations through to resolution.
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Provide regular updates to Management on customer service performance, feedback, concerns, and improvement initiatives.
Ensure the consistent delivery of high-quality customer service across all patient touchpoints and service areas.
Implement and uphold KPJ Penang Specialist Hospital's Customer Service policies, Quality Manual requirements, procedures, work instructions, and Customer Service Manual standards.
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JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalised benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
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You will create user flows, wireframes, mock-ups and prototypes, and contribute design assets and interaction details that help teams align and deliver with confidence.
You will help design and facilitate workshops, co-creation sessions and design discussions with stakeholders, and partner with service designers to connect product-level solutions to broader customer journeys.
You will explore and apply AI-enabled tools and practices to improve the speed and quality of design exploration, insight synthesis, prototyping and overall delivery effectiveness.
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• Arrange pre-events meetings with the client to discuss their specific needs• Manages all event space diaries through the booking system and oversee all furniture set-ups for events spaces• To ensure a smooth running of events from start to finish for all events taking place throughout the building• To ensure appropriate levels of communication are maintained with all service providers across the site. This includes weekly event team meetings to ensure seamless communication is consistent.• Building a concious community through a local event calendar (align to the regional calendar).• Synergise event initiatives and messaging on shared goals with ERGs, HR, and contractors.• Drive collaboration and partnerships across a range of different industries through the community calendar – E.g., craft-making workshops with a distributor, yoga sessions with an influential instructor etc.
Technology• Work with BI&T team to introduce and innovative technical solutions to increase Customer Experience, to increase engagement with events and to demonstrate efficiency through these tech solutions.
Client Relationships• To build a highly trusted relationship with Client staff and their clients ensuring that we are proactively engaging, listening and promptly acting appropriately and constantly collaborating• To work in together with our service partners, promoting a one team approach at all times ensuring a seamless service is provided by sharing innovative ideas and providing feedback.• To lead showrounds promoting the use of all meeting room and event space ensuring you are flexible and adaptable to accommodate the requests of a host where possible• To consistently review and improve the events policies and procedures to ensure it is in line with business needs and is designed to deliver service excellence at all times• To effectively manage and resolve any complaints ensuring an action plan is implemented for future reference• To collate and action any feedback following an event including regular audits and event inspections• Analyse reports and data to provide detailed monthly statistics identifying areas of improvement and creating an action plan to address these.
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Undergraduate/ graduate in Digital Marketing, Mass Communication, Business Studies, Psychology, Media or Journalism from a local or international university;
Possess CGPA / GPA score of 3.0 and above, or equivalent;
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Handle emergency calls in line with hospital protocols Maintain updated contact lists, extensions, and directories Uphold confidentiality in all communications.5. Provide polite and empathetic customer service to patients, relatives, and visitors over the phone.6.Adhere to the Standard People Practice. To perform any other duties, without hesitations as and when required by the management.7. To attend and participate in department meeting and briefing Reporting unsafe practices, near misses, incidents and accidents.8. Ensure the policies on patients and family rights are addressed at all times9. Ensure compliance of Patient Safety Goals as safety improvement measures.
To carry out duties as an employee as stipulated in Occupational Safety and Health Act and regulation 1994.
a) To take reasonable care at work for the safety of yourself and other persons.
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Translate unclear concepts and supply chain processes, user pain points, and decision moments into effective and intuitive interfaces, alerts, and workflows.
Leverage strong visual design, data visualization, dashboard design and user-centred design skills to create intuitive, compelling, and actionable insights and intelligence solutions that enable supply chain users to quickly interpret complex data and make informed decisions.
Establish UX standards, design patterns, and research practices for Digital Supply Chain products.
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Experience in Sales Management, including pipeline tracking, forecasting, and contributing to sales strategies or campaigns.
Familiarity with software, IT services, or enterprise solutions; experience in sectors such as banking, insurance, TELCOs, manufacturing, or system integration is an advantage.
Strong analytical and problem-solving skills, with the ability to understand customer challenges and propose appropriate solutions.
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The Fun Factor: You are high-energy, resourceful, and genuinely fun to be around. You help make the office a place where people actually want to be.
Administration: Act as the primary point of contact managing core company administrative tasks, including documentation, filing, and vendor correspondence.
Asset & Tech Management: Meticulously track and manage company procurement, software licenses (e.g., Google Workspace), user accounts, and hardware assets. Serve as the "go-to" person for basic tech setup and troubleshooting (Wi-Fi, printers, Smart TVs).
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Represent brands during customer engagement campaigns Deliver positive and professional customer experiences Understand customer needs and provide suitable recommendations Build trust and maintain strong customer relationships Share customer feedback and market observations Support the team in achieving campaign goals
Structured onboarding and product training Personal mentorship and continuous coaching Opportunities to improve confidence and communication skills Career growth based on performance and capability Attractive incentives and recognition Supportive and professional team culture
We are looking for individuals who are approachable, adaptable and eager to learn.
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