As an administrative assistant for an air conditioning service company, you will be responsible for providing support to the service team by managing schedules, answering customer inquiries, coordinating with technicians, and managing paperwork. You must be highly organized, detail-oriented, and possess excellent communication skills to ensure efficient service delivery.
Manage the development, implementation, and governance of Performance and Rewards policies, strategies, and programs to ensure competitiveness, internal equity, and regulatory compliance.
Manage compensation and benefits programs, including salary structures, promotions, increments, and remuneration benchmarking.
Manage Short-Term Incentive and Long-Term Incentive programs, including bonuses, profit sharing, gratuity scheme, and equity-based incentive schemes.
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Product/Service Knowledge Ability to provide detailed information and guidance to customers. Continuous improvement of product knowledge through training and updates. Effective collaboration with cross-functional clinical, department and team to resolve customer issues.
Team Collaboration Sharing customer feedback and insights with relevant departments. Providing support and assistance to colleagues and superior when needed.Positive feedback and reviews from customers. High customer satisfaction survey ratings.
Customer Satisfaction Decreased number of customer complaints or escalations. Make survey blast or call for selected objective provided. Swift and efficient resolution of customer complaints or issues.
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Ensure all related government licenses, certificates or approvals are valid including statutory inspection certificates in respect of lifts, firefighting equipment, generators etc. T
To make necessary arrangement before expirations of the above to maintain validity of all licenses and certificate at all times.
Liaise with contractors, solicitors, auditors, utilities providers and relevant government authorities i.e. COB, TNB, SAJ, TM etc.
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As an administrative assistant for an air conditioning service company, you will be responsible for providing support to the service team by managing schedules, answering customer inquiries, coordinating with technicians, and managing paperwork. You must be highly organized, detail-oriented, and possess excellent communication skills to ensure efficient service delivery.