Perform spend analysis to ensure accuracy of cost captured in our procurement system/payment channel to improve procurement strategies.
Responsible for the Analytical Support & Procurement Communication by managing the information and data gathering to capture business requirements, service requirements and scope, continue with consolidation of contracts across the Group to leverage the benefits and enjoying the same scope of work - market research approach to stay informed about industry standard/trends, pricing, and supply chain dynamics.
Always positive to deliver continuance business process improvement for best practice.
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Implement supplier improvement initiatives aimed at cost reduction, quality enhancement, and delivery performance improvement.
Source and evaluate new suppliers to ensure competitive pricing and resolve shortages or quality issues.
Collaborate effectively with internal teams, including production and warehouse departments, to ensure the timely procurement, quality, storage, and delivery of goods.
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Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Warehouse Management, Business Administration or a related field.
Minimum 2 years of relevant working experience in warehouse operations, logistics, inventory control, supply chain management, or Quality Control (QC).
Experience in the frozen food, food manufacturing, or manufacturing industry will be an added advantage.
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Act as an escalation point for complex customer complaints requiring higher-level intervention.
Ensure complaints are acknowledged within 24 hours and an action plan is provided within 48 hours. Implement the 7-step complaint handling process and ensure all complaints are properly registered in DMS VOC with complete chronology, supporting documents, repair history, and closure evidence.
Monitor the quality of complaint handling by other departments.
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